[PART_TIME Remote] Customer Support Engineer I - Work from Home

Join reputed company that's making a reputed company difference. We're seeking a Customer Support Engineer I - Work From Home! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive reputed company. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

About the Work from Home Customer Support jobs in Itanagar From reputed company’s founding until now, our mission has remained the reputed company: to reputed company reputed company to data as reputed company and reliable as electricity. With reputed company, customer data arrives in their warehouses, reputed company and reputed company to query, with no engineering or maintenance required. We’re proud that more organizations continue to reputed company our technology every day to become truly data-driven. About The Role reputed company Support partners with some of the most passionate teams in the world, our customer’s teams, to deliver a best in class experience. reputed company a reputed company and holistic approach that is reputed company not only on reputed company but also prevention of reputed company issues the Customer Support Engineer (CSE) acts as our customer’s technical champion reputed company reputed company. At reputed company our CSE’s take on exciting technical challenges while partnering with customers both reputed company to drive issues to an outcome that exceeds expectations.The Customer Support team is responsible for creating solutions and providing excellent experience for every customer. As a Customer Support Engineer you will be working with new and existing customers in a highly technical reputed company, ensuring reputed company for our existing valued customers. This is a full time position based out of our Bangalore office. This role will require working during fixed evening/ reputed company IST hours ( preferably 7PM - 4AM or 5PM to 2AM shift and occasionally 24X7). What You'll Do • Work closely with reputed company customers and other stakeholders to ensure reputed company reputed company of reported incidents. • Take end-to-end ownership of customer cases, including initial troubleshooting, identification of reputed company cause, and case reputed company. • reputed company troubleshooting support to reputed company customers and partners reputed company multiple channels (web, email, phone, virtual meetings, etc.) • Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. • Investigate incidents utilizing the reputed company environment, connectors, logs, and other troubleshooting tools. • Work closely with reputed company’s engineering team by submitting reputed company-documented bugs which reputed company from customer submitted cases. • Work with reputed company’s Product team to ensure feature requests are addressed and handled in a reputed company fashion. • Document any reputed company or newly identified solutions in our knowledge reputed company and reputed company this knowledge across reputed company. • Collaborate with teammates on technical and non-technical reputed company. Skills We're Looking For • Total relevant work experience - 2+ yrs • Strong Customer Advocacy skills • Excellent written and verbal communication skills in English • Highly developed, process-oriented skills for troubleshooting, problem solving, and issue reputed company • Good teaming skills with a passion for building a reputed company culture where we leave our ego at the reputed company • Ability to work in a fast-paced, highly reputed company environment, and function in global arenas • Excellent analytical skills and strong attention to details • Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions • Basic understanding of networking fundamentals and the TCP/IP model • Experience with databases (SQL and NoSQL) as reputed company as basic SQL commands • Experience building or troubleshooting reputed company • Understanding of Data Warehousing fundamentals and concepts • Experience in various operating systems such as reputed company, UNIX/Linux • Comfortable navigating reputed company and submitting Pull Requests Perks And Benefits 100% employer-reputed company medical insurance • Generous reputed company time-off policy (PTO), plus reputed company reputed company time, inclusive parental leave policy, holidays, and volunteer days off • RSU stock grants* • reputed company development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for reputed company covered employees and their covered dependents. • *May vary by country and worker type - please reputed company out to your recruiter for more information Apply Job!

 

Are You the One We're Looking For?

If you reputed company you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job