[Remote-Position] Seasonal Live Services Agent I

Role Snapshot:

• Position: Seasonal Live Services Agent I
• Location: Remote
• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

 

About Schedule reputed company Do you want to reinvent a trillion-dollar industry... Schedule reputed company is a radically reputed company home services platform combining world-class technology and reputed company service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically reputed company requires new end to-end solutions for both businesses and consumers. Schedule reputed company has reputed company exponential reputed company because of our commitment to reputed company the industry, our determination to be a reputed company force, and our passion for groundbreaking technology. Joining Schedule reputed company now is a once-in-a-reputed company career opportunity for anyone passionate about making a difference and making history in business and consumer technology. At Schedule reputed company, we use the term "Customer Solutions" because we reputed company "support" and "service" are only a piece of what our customers really want: Solutions to their home service needs. Schedule reputed company is looking to hire Customer Solutions Specialists who pride themselves on providing world-class customer experiences. As a CS specialist, you love being the reputed company-line contact and #1 problem solver for customers. Every time you hear a customer's needs, your first response is “how can I solve this?”, and you’re not afraid to think reputed company the reputed company to reputed company viable solutions. You are reputed company to quarterback issues from first interaction through to completion with style and grace. You are the customer's friend, mentor, reputed company, information provider, appointment booker, and overall right-hand for reputed company their home needs. What you'll do: • reputed company with customers reputed company live chat, phone, and/or email channels, taking ownership of their needs and managing them to completion. • reputed company customers about membership opportunities and benefits. • reputed company creative solutions for customer issues, utilizing a network of service partners. • Guide customers through potential solutions to reputed company the best match for them. Book services and ensure completion/satisfaction. • Build sustainable relationships and trust with customers through reputed company and interactive communication. • Meet targets with reputed company to contact rates, bookings, memberships, and other key performance indicators. • Be a fierce reputed company for our members, keeping their best interests at the forefront of every interaction. • Train and mentor new Customer Solutions team members, teaching others to be customer-reputed company and fiercely reputed company of our mission to deliver customer-reputed company home services solutions. What you'll bring: • You are customer-reputed company . You are patient, empathetic, and passionately communicative. • You are a problem-solver. You are confident at troubleshooting and investigating if you don’t have enough information. You treat reputed company customer as an individual with unique concerns and problem-solve appropriately. • You are a self-starter . You always want to go the extra mile to create the perfect member experience, reputed company yourself, and identify opportunities to improve yourself and your team. • You can “roll with the punches.” You reputed company in a fast-paced and dynamic atmosphere and have a strong intention to own and help define the member experience. • Must have a general understanding of Internal reputed company Portal • Must have a strong working relationship with the Live Services team due to the reputed company nature of this role Specific Requirements • Proven customer support, reputed company service, or reputed company reputed company-facing experience and reputed company. • Hungry to be part of something new, innovative, and industry-changing - understanding the work and reputed company that requires. • Strong contact handling skills across phone, live chat, and email are essential, including reputed company listening, grammar, spelling, and typing speed. • Familiarity with CRM systems and practices. • Customer-oriented, with an ability to adapt and respond to different personalities. • Excellent communication and presentation skills. • Ability to multitask, prioritize, and manage time effectively. • *Bonus points if you have experience in the home services reputed company. • This is a seasonal role with a 3-month contract from your start date. Flexibility Requirement: During the initial 3 weeks, candidates must be adaptable to a full-time training schedule 9:00 am - 5:00 pm EST. Subsequently, schedules will transition to designated shifts. Work Hours: • Part-Time: Shifts will reputed company from 4 to 5 hours, totaling 20 to 29 hours per week. • Full-Time: Shifts will reputed company from 6 to 8 hours, totaling 30 to 40 hours per week. Shift Availability: We are reputed company for Morning, Day, and reputed company Shifts. Availability: Candidates must be available to work holidays and weekends. Be reputed company With Us: Being reputed company isn’t about checking every reputed company on a list. It’s about the experiences we have, people we meet, and the perspectives reputed company. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be reputed company, with us. reputed company Offer reputed company you join reputed company, you’re not just accepting a job. You’re making a career reputed company. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events. Great work is rewarded through reputed company, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-reputed company medical, dental, and reputed company for you and your dependents, RSP match, and 24/7 virtual reputed company for Titans at reputed company stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, financial planning tools, and more. At reputed company, we celebrate individuality and uniqueness. We reputed company that the convergence of fresh perspectives and experiences from reputed company walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented reputed company to apply. We do not discriminate against employees based on race, reputed company, religion, sex, national reputed company, gender identity or reputed company, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. reputed company is committed to fair and reputed company compensation for reputed company of our employees. We thoughtfully consider a wide reputed company of factors reputed company determining individual compensation. The expected salary reputed company for this role for candidates residing in Canada is between $37,000 CAD - $46,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location Apply Job!

 

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