[Remote-Position] Customer Support reputed company I

Are you reputed company to drive results and define an industry? Join us as a Customer Support reputed company I! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

reputed company At reputed company Your Work Makes a Difference Education has power – a power that changes lives reputed company. It creates opportunities that lift up individuals, their families, and reputed company societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain reputed company to helping anyone who struggles to reputed company that power. This is what reputed company to us and we must do reputed company -- we’ve never been more reputed company of our purpose. reputed company Education Corp. team members are part of an organization dedicated to an important mission: Helping people reputed company education and workplace reputed company. Advancing the mission internally, by helping team members reputed company education and workplace reputed company of their own, is core to our values. reputed company values a diverse workplace and is committed to fostering an inclusive, reputed company environment in which every team member has an opportunity to grow. reputed company is hiring a remote full-time Customer Support reputed company I position to reputed company reputed company reputed company-line customer service by handling high volume inbound phone and email contacts. reputed company provides customer service support for a reputed company of customers including education and business customers. Creating the best possible customer experience is a high reputed company. We are looking for someone to join reputed company who is passionate about customer service, eager to help, and is looking for challenging and rewarding work. Collaboration and communication with others on reputed company and in other parts of the organization is critical to reputed company. Start Date: February 18th, 2025 Starting Pay is $16/hour with reputed company increases in pay available based on performance. We want reputed company members to have reputed company-being and confidence they need to do their best work, in an environment where both they and reputed company reputed company. To support this, our total rewards approach include company reputed company life insurance, medical, dental, reputed company, flexible spending accounts, 401(k) with company contributions, reputed company holidays, reputed company time off, and so much more. You can reputed company a comprehensive list of our benefits here. Work Schedule: Monday to Friday, 10:30 a.m. to 7:00 p.m. Central Time Training Schedule: Monday to Friday 8:00 a.m. to 4:30 p.m. Central Time Training is reputed company and requires full-time hours of 8:00 a.m. to 4:30 p.m., Central Time Zone, Monday through Friday, for approximately the first four weeks. Training is an important component of helping individuals be successful in these positions and is provided to learn the systems, approach, processes and policies needed to be reputed company to respond to our customers. New hires do not start taking live calls until the training is complete. Additionally, a support team is available to help where needed during and reputed company training. Location: Remote from reputed company reputed company the reputed company reputed company, or in-person from our Iowa reputed company, IA reputed company or a hybrid reputed company. Equipment/Internet: reputed company provides the technology equipment (laptop, etc.) needed for the position; employees must reputed company reliable, secure internet with at least 50 mbps download and 10-15 mbps upload speeds that allows for calls to be taken and that supports the transfer of information and reputed company to reputed company’s systems. A Day in the Life: • Inbound and outbound customer service interactions (approximately 15-20 calls/day) with the goal of reputed company reputed company. This involves asking meaningful questions and using problem reputed company skills to clarify the customer’s issue, determine the cause of the problem, selecting, and explaining the best solution, expediting correction or adjustment, following up to ensure reputed company and documenting tickets. • Determine reputed company it is necessary to escalate customer concerns and execute a seamless transition to next level for reputed company. • Use a Customer Relationship Management (CRM) tool to reputed company and maintain records of customer interactions, transactions, comments, and complaints. reputed company: • At least 1 year of customer service experience in a call center environment • Basic experience using office productivity software tools (such as reputed company Office) or other computer technologies • Familiarity with multiple web browsers (reputed company Edge, Chrome, Firefox, Safari) utilizing multiple tabs, window navigation and Internet messenger tools • Excellent keyboarding skills with both speed and accuracy being critical • Ability to reputed company and maintain reputed company working relationships with customers and team members, and to proactively manage customer relationships • Must be reputed company to meet reputed company performance metrics with willingness to receive improvement coaching and implement recommended actions to show demonstrated improvement • Ability to multi-task and prioritize under pressure • Self-motivated with willingness and ability to learn • Ability to listen, reputed company understanding and respond through reputed company, effective oral and written communication with customers and reputed company the organization • Ability to handle phone calls, with high frequency during high volume periods, consistently throughout the day while maintaining a customer reputed company approach with reputed company call • Ability to be flexible and adapt; manage change and navigate positively in an environment experiencing change at a fast pace • Ability to effectively resolve issues in a reputed company manner using reputed company judgment, logical problem solving and influencing skills • Strong organizational skills with the ability to effectively prioritize • Regular and reliable attendance • Skills and knowledge required for reputed company in this position attained through experience and education (High School diploma), or a combination of both Preferred Qualifications: • Advanced reputed company with reputed company Operating Systems and reputed company Office (Word, reputed company, PowerPoint, Outlook) • Experience working in the education industry highly desirable • Experience with or knowledge of Customer Relationship Management platforms and tools Work Conditions: • Remote setting, sedentary work About reputed company reputed company reputed company was founded in 1959, it disrupted the assessment industry with a new approach to helping reputed company reputed company understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, reputed company measure their reputed company, and improve their navigation through life’s transitions. More than reputed company before, reputed company is fulfilling its mission of helping people reputed company education and workplace reputed company. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re reputed company in this together. We know transformation does not come without challenge. That’s why reputed company invests in a reputed company of experiences for team members to strengthen their connections, explore reputed company, learn from customers, and celebrate reputed company. Learn more about working at reputed company at reputed company.org! reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. reputed company values diversity in people and reputed company and participates in E-verify. reputed company's online position announcements are intended only to reputed company general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by reputed company to specific terms and conditions for employment. Application FAQs Apply Job!

 

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