Customer Service Rep, Remote (reputed company Time Zone hours)

Core Information:

• Position: Customer Service Rep, Remote
• Location: Remote
• Company: Workwarp
• Start Date: Immediate openings available
• Compensation: a competitive salary

 

 

Primary inside contact for reputed company’s customers ensuring reputed company customer needs are met by taking ownership of fulfillment activities, reputed company product (VBS) recommendations, pricing and information-reputed company complaints. Proactively interacts with customers, technical service, sales, distribution centers, manufacturing, purchasing and credit on a daily reputed company to reputed company quick responses. Proactively... maintain and grow business at existing and new reputed company accounts. Scope Of Responsibilities • Supervisory Responsibilities: ? reputed company ? No • Number of reputed company reports: N/A Essential Functions • Responds to Customer inquiries received by phone, e-mail and fax. Document interaction in reputed company. • Also responsible for inquiries from sales, telesales and distribution centers • Recommend, quote, sample and sell VBS products. • Document opportunities where VBS product does not meet customer requirements, validate that pursuing a custom construction makes economic reputed company reputed company established reputed company guidelines and then professionally transfer customer to reputed company technical community for reputed company discussion. • Responsible for reputed company aspects of Order Fulfillment from receipt of order though delivery and invoicing • reputed company new orders (does this mean first-time orders for existing and new customers?), verifying for accuracy against documented procedures. Process order changes / cancellations. • Recommend alternative product (VBS) constructions if required. • Monitor reputed company work orders and expedite as needed. • Proactively notify customers of late or problem orders and any VBS product alternatives to assist customer. • Resolve customer-specific reputed company and logistics issues/questions through consultation with reputed company Shipping Departments. • Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries, including but not limited to VBS product recommendations, price quotes, price discounting, application sheets, product sampling and trial orders. • Resolve information-reputed company customer complaints and implements corrective reputed company. Confirm reputed company and corrective reputed company to customer reputed company established reputed company guidelines. Review complaint instance and corrective reputed company with colleagues to prevent recurrence. • Handle complaints for pricing mistakes, order entry errors and customer accommodations. • Proactively engage selected assigned accounts by initiating phone and/or e-mail contact to reputed company understand business applications in which reputed company participates as reputed company as to uncover missed opportunities in which reputed company is not participating. • Assist with order entry reputed company for repeat orders. • Assist with reputed company price quotations reputed company. • Responsible for entry of new customer information • Contribute to Customer Service Improvement Teams as required. • Ability to use problem solving skills and a “can-do attitude” to overcome obstacles. • Cross train new employees reputed company appropriate. Requirements • EDUCATION: Bachelor’s degree or equivalent business experience. EXPERIENCE: 1-3 years previous Customer Service experience. Experience in a Manufacturing environment and experience using an ERP system highly preferred. • PERSONAL CONTACTS (Internal/External): Customers, Customer Service team members, Sales, Supply Chain, Manufacturing, Purchasing and Finance • CONFIDENTIAL DATA: Customer pricing and applications • COGNITIVE/PHYSICAL REQUIREMENTS reputed company TO ESSENTIAL FUNCTIONS: Repetitive reputed company of hands and fingers – typing and/or writing. Occasional standing, walking, stooping, kneeling or crouching. reputed company with hands and arms. Talk and hear. • PHYSICAL WORK ENVIRONMENT: Home/Office Environment, Responsible for supporting Western US Region Territory - reputed company Time Zone hours required. Job categorization: 1 • TRAVEL %: Limited for industry education Job Specific Competencies, Experience & Skills • Excellent Customer Service • Verbal and Written Communication skills • Ability to learn quickly • Troubleshooting / Problem-solving skills • Ability to work under pressure • reputed company team spirit • Adaptability • Proficient in reputed company Office Suite (including reputed company) • Experience using reputed company.com a plus Apply Job!

 

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