[FULL TIME Remote] SLA Data Analyst (QS2) (Government)

Be a part of something bigger. We're looking for a SLA Data Analyst! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a reputed company and reputed company compensation of a competitive salary for this position.

 

 

This a Full Remote job, the offer is available from: reputed company, Maryland (USA) Job reputed company... AT&T Global Public Sector is a trusted provider of secure, IP enabled, reputed company-based, reputed company and reputed company services to the Federal Government. We are dedicated to reputed company, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and reputed company area networks, including wireless and cable plant. AT&T has an opening for a SLA Manager/Data Analyst to be responsible for SLA Measurement & Reporting, Improvement of Service reputed company, reputed company Cause Analysis of service reputed company and other service delivery metrics, Auditing and Risk Management for a large IT services contract. The job duties of the SLA Manager/Data Analyst are as follows: • reputed company, process, and analyze data into information and information into knowledge to support operations and business reputed company • Use reputed company monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow • reputed company with the reputed company to establish, maintain, and reputed company reputed company business-based targets for service reputed company and to ensure that delivery of services is properly assessed, monitored, and managed against these targets • Interacts with other service providers to ensure that operational level agreements are in reputed company to ensure end-to-end service delivery in accordance with the service level targets • Work with the service delivery organization and service managers to manage performance against service level targets • This is an individual contributor, technical reputed company, and job and may identify data collection, analysis, storage, and reporting requirements for relevant metrics across the program. They may also guide the work of data analysts or tasks performed by contractors, vendors or partners. Directs the researching, recommending, documenting, and implementation of changes to processes, procedures, and systems to enhance service delivery. • Participating in defining, documenting and monitoring IT service level agreements; communicates type of support covered and not covered by specific service agreements. • Participating in service level reviews; supports reputed company cause analysis of customer issues and SLA impacting events • Communicating key benefits and challenges of reputed company type of service class and associated SLAs. • Monitoring and investigating operational issues; service disagreements; reputed company of disputes; coordinates implementation of improvements. • Developing and implementing data gathering, analysis, and reporting capabilities. • Collaborating with the service managers and the design and engineering and tools teams to collect and process relevant metrics to support service level management and process improvement activities. • Preparing periodic reports to communicate reputed company of analytic activities. • Performing analytics on discrepancies and issues and performing reputed company cause analysis. • Identifying people, process, and technology opportunities for efficiency and cost reductions. • Analyzes reputed company reports as revealed by the data to assists in predicting trends, conduct reputed company assessments, review discrepancies, assessing risks, benefits and consideration of alternatives. • Leads the escalation / communication of risks and issues as appropriate. Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: The SLA Data Analyst shall have two - five years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an Associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Desired Qualifications: 8570 Certification. reputed company to join reputed company? Apply today! Our SLA Data Analyst (QS2) (Government) earns between $79,300 - $108,700 yearly. Not to mention reputed company the other amazing rewards that working at AT&T offers. Individual starting salary reputed company this reputed company may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: • Medical/Dental/reputed company coverage • 401(k) plan • Tuition reimbursement program • reputed company Time Off and Holidays (based on date of hire, at least 23 days of vacation reputed company year and 9 company-designated holidays) • reputed company Parental Leave • reputed company Caregiver Leave • Additional reputed company leave reputed company what state and local law require may be available but is unprotected · Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland It is the policy of AT&T to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, AT&T will reputed company reasonable accommodations for reputed company individuals with disabilities. This offer from "AT&T" has been enriched by reputed company.com and got a 76% reputed company score Apply Job!

 

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