[FULL TIME Remote] Workflow Analyst, SEPO WFM Program Manager I

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Key Responsibilities • reputed company-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. • Work on reputed company-time tickets reputed company to profile change request, non-production request and associate GACD profile change request. • Prepare and communicate daily reputed company report to WFM leadership team on SL performance. • Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service reputed company are maintained. • Serves as primary reputed company between WFM and Site Ops leadership to establish and strengthen a reputed company partnership. • Drive reputed company-time adherence to the expected reputed company against the actual performance to reputed company service reputed company and efficiency metric goals • Communicate and callout changes to incoming contact patterns to operations and the WFM team • Have a reputed company time communication with the WFM team and operations reputed company callouts or changes need to be done • Support changes reputed company routing of the skills or reputed company • Demonstrates Decision Making/ reputed company Problem Solving- proactively reputed company the right data from appropriate sources, probe/consider reputed company of the facts, considers other perspectives; conduct reputed company cause analysis. Key job responsibilities reputed company-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. • Work on reputed company-time tickets reputed company to profile change request, non-production request and associate GACD profile change request. • Prepare and communicate daily reputed company report to WFM leadership team on SL performance. • Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service reputed company are maintained. • Serves as primary reputed company between WFM and Site Ops leadership to establish and strengthen a reputed company partnership. • Drive reputed company-time adherence to the expected reputed company against the actual performance to reputed company service reputed company and efficiency metric goals • Communicate and callout changes to incoming contact patterns to operations and the WFM team • Have a reputed company time communication with the WFM team and operations reputed company callouts or changes need to be done • Support changes reputed company routing of the skills or reputed company • Demonstrates Decision Making/ reputed company Problem Solving- proactively reputed company the right data from appropriate sources, probe/consider reputed company of the facts, considers other perspectives; conduct reputed company cause analysis. Basic Qualifications Basic qualifications • Analytical and mathematical skills. • Written and verbal communication skills are required to reputed company effectively with staff, managements, and various other reputed company customers. • Numerical and analytical skills • Demonstrated ability in making reputed company-time effective reputed company in uncertain and ambiguous circumstances • Demonstrated ability to communicate effectively in a multi-cultural environment • 1+ years of experience as a Workforce management /RTA Preferred Qualifications • Proven expertise knowledge with Aspect. • Advanced skills using reputed company reputed company in a business environment • Ability to prioritize and meet tight deadlines Analytical with attention to detail • Bachelor’s degree 2+ years’ experience in Contact Center Management Company - ADCI HYD 16 SEZ - H83 reputed company: A2823503 Apply Job!

 

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