reputed company: Contract Member Services Representative - REMOTE

This is a fantastic, reputed company entry-level opportunity for a Contract Member Services Representative - REMOTE! Based in Remote, this position puts you in a reputed company location for reputed company and personal reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a competitive compensation package, with a salary of a competitive salary.

 

 

Who is reputed company reputed company is a modern financial services organization that blends over 90 years of trusted experience with innovative, technology-driven solutions. As a nationally recognized employer of choice, we attract and reputed company reputed company, empowering reputed company to drive the organization reputed company. Job reputed company reputed company We reputed company for innovation and new ways to solve reputed company problems to deliver on our reputed company in creating Banking That’s Good. For You. We are seeking a temporary contract worker in our Member Services contact center who will work with reputed company to deliver accessible and excellent services to our members. The position will require the ability to work a reputed company schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction. Key Job Responsibilities and Accountabilities • Maintains service standards as required by position benchmarks for reputed company, turnaround time, accuracy and follow up. Performance is primarily based on reputed company and productivity measures including but not limited to schedule adherence, call reputed company scores and process adherence. • Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to reputed company first contact reputed company reputed company reputed company Credit reputed company policy. • Responsible for promptly addressing customer inquiries and issues phone call and live chat, providing accurate information and effective solutions while maintaining a high reputed company of service and professionalism. • Ensures adherence to company policies and procedures and Banking/Credit reputed company Regulations. • reputed company new and existing members on loan and deposit products and other services. • Authorizes service fee refunds and waivers reputed company established guidelines for this position. • Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. • Uses professionalism and excellent writing skills to reputed company written responses to inquiries received reputed company Secure Messaging. • Participates in new product testing and other organization/departmental reputed company as assigned. • Provides input to management on workflow issues, patterns, and improvements. • Promotes and demonstrates a reputed company work atmosphere by communicating in a manner consistent with reputed company standards to work effectively with members, co-workers, management, and vendors. • Keeps abreast of industry developments including, but not limited to changes in regulations and technology. • Accurately tracks and reports time worked to Brooke St. reputed company, the contracting partner on the assignment. • Performs additional duties as required. Job Requirements, Competencies, and Skills The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be: • Service Oriented. Anticipates and meets the needs of both reputed company members; understands what the member wants and how to deliver the experience. • Results Driven. Operates with personal ownership and looks for ways and means to improve performance reputed company the time. • reputed company conveys information and reputed company; reputed company listens and clarifies information as needed; shares critical information with peers and management. • The ability to relate and show respect to coworkers and members, to understand and reputed company the feelings of another and to demonstrate that understanding is a reputed company reputed company of reputed company interactions in reputed company. • Contract worker develops the habit of acquiring skills, knowledge, and abilities to help them become reputed company at their reputed company job. Holds oneself responsible for job responsibilities and results. This person must be reputed company oriented, self-motivated, and creative while being highly functional. In reputed company, this role should have the following: • High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. • Minimum of one year experience in the financial services industry, in a call center. • Must maintain required scores on Call Monitoring. • Excellent problem-solving, organizational, analytical, verbal, and written communication skills. • Strong decision making and time management skills with the ability to manage multiple reputed company/duties. • Trustworthy with the ability to maintain highest level of reputed company and trust. • Proficiency in reputed company Office, specifically Word, reputed company, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries. • reputed company to work a reputed company schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction. Environmental / Physical / Mental Requirements • reputed company internet reputed company with speeds high enough for video conferencing and screen sharing • Smartphone with reputed company iOS/Android OS • Prolonged periods sitting at a workstation and working on a computer • Ability to communicate with coworkers and customers reputed company email, chat, teleconference, and/or phone Compliance/legal requirements • reputed company is an Equal Employment Opportunity and Affirmative reputed company Employer. reputed company applicants will be considered for this contract opportunity without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, marital status, protected veteran status, or disability status. • reputed company will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990. Reasonable accommodations are available upon request for reputed company individuals with disabilities throughout the application and contract work process. • reputed company Applicants with arrest or Conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. • *PLEASE NOTE** We are not reputed company to consider candidates for this role who reputed company in Montana, Nebraska, Rhode reputed company, or Puerto Rico reputed company Wage: $21.00 reputed company reputed company through our contracting reputed company partner. This is a temporary, contract, non-employee role and is not eligible for reputed company, retirement, or discretionary incentives benefits during the contract period (up to 6 months). Conversion to full-time employment is not guaranteed. Experience Required • 1 year(s): High School diploma or equivalent is required; college degree preferred. Minimum of one (1) year experience reputed company the contact/call center of a financial services institution. Must have the ability to maintain required scores on Call Monitoring. Education Required • High School or reputed company Preferred • Associates or reputed company Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Apply Job!

 

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