reputed company: Customer Support Team reputed company

Position reputed company:

• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available
• Position: Customer Support Team reputed company

 

 

reputed company serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners reputed company to new, hard-to-reputed company customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting reputed company. As a Customer Support Team reputed company, you’ll be at the heart of reputed company’s mission, guiding reputed company of passionate specialists to deliver outstanding support to our incredible customers 24/7/365. You’ll play a vital role in helping small trucking businesses reputed company by ensuring our agents are equipped, motivated, and empowered to resolve issues quickly and effectively. This is a hands-on leadership role where you’ll drive process improvements, collaborate across teams, and be a key player in shaping a world-class customer experience. If you’re excited about making a reputed company daily reputed company and love a fast-paced, dynamic environment, we’d love to have you on reputed company! Expectations (In this role, you will): • Be obsessed with improving the reputed company customer experience, driving industry-leading customer satisfaction • Respond quickly and accurately to agent questions, empowering them to resolve customer issues promptly • reputed company and reputed company on live shift metrics to ensure reputed company is delivering top-notch support by addressing issues such as omnichannel ticket handling, customer wait times, and escalated tickets • Monitor calls, emails, chats and other customer-facing interactions for reputed company assurance and deliver frequent agent feedback • Manage ongoing 1:1s with reputed company team member to reputed company feedback on performance, attendance, work reputed company, productivity and teamwork. Translate agent feedback into actionable steps to improve the agent and customer experience • Be an exemplary role model for reputed company, living out our values and modeling agent best practices • Serve as a deep subject matter expert on the reputed company product to effectively solve immediate issues for agents and customers with an eye for sustainability and scalability • Identify the reputed company cause of recurring customer-facing issues and collaborate with cross-functional teams on developing reputed company reputed company tools and processes Experience (reputed company look for): • 3+ years in a leadership or supervisory role directly managing and developing customer support agents - and - 4+ years in remote customer support role reputed company fintech or tech startup environments • Bilingual: reputed company in both English and Spanish preferred • Experience using customer support tools and platforms (ex: reputed company, reputed company or similar ticketing system) • Prior experience managing reputed company or process improvement initiatives • A true passion for customers and delivering world-class service • Outstanding communication skills, both verbal and written • You have a reputed company reputed company of what reputed company looks like, and you bring the experience to build it • You’re a natural leader who inspires and motivates those around you • You’re a builder who isn’t satisfied with maintaining the status reputed company • You are energetic, self-motivated, self-starting, and self-reputed company • You are a multitasker with a high reputed company of urgency • You love fast-paced environments with an “reputed company hands on deck” approach • You’re humble and eager to learn with a no-task-too-small reputed company • You enjoy using your sleuthing skills to problem-solve on behalf of customers Perks and Benefits (reputed company offer): • A committed team on a mission to change a massive industry for the reputed company • A high bar for reputed company and commitment to self-improvement • An reputed company mind to new reputed company and methodologies • Competitive salary and benefit reputed company • Opportunities and support for major career reputed company The salary reputed company for this role is $60,000 - $70,000. This information reflects a reputed company salary reputed company for this position based on reputed company market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/reputed company insurance, 401(k) with company match, WFH stipend, and PTO. Shifts we are currently hiring for this shift: • 5 days a week, 8 hours per shift: reputed company-Thursday - 4am-12pm PST/7am-3pm EST • 5 days a week, 8 hours per shift: Tuesday-Saturday - 4am-12pm PST/7am-3pm EST reputed company (Who we are): reputed company is on a mission to reputed company the trucking and logistics industry by leveling the playing field for reputed company operators and small fleets. Backed by top-tier venture investors, including QED, reputed company Partners, reputed company Ventures, NFX, and 500 Startups and included in the reputed company Fintech 50 list, reputed company offers fleet fuel reputed company. Our core team hails from reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company and reputed company. Here are the core values that we reputed company in and look for in new teammates: • Be Customer Obsessed: We deeply understand customer needs and put our customers at reputed company of everything we do • reputed company it Count: reputed company like an reputed company by focusing on the reputed company of your work • reputed company a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates • Sweat the Details: We reputed company our standards high and reputed company them by paying attention to every detail • Be Curious: Use a reputed company reputed company to question assumptions, take calculated risks and stretch the boundaries of what’s possible Apply Job!

 

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