reputed company: Immediately Require Technical Customer Support

Core Information:

• Company: Workwarp
• Position: Immediately Require Technical Customer Support Representativein USA
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Location: Remote

 

 

Job title: Technical Customer Support Representative (Remote) Company: Sylvan Learning Job reputed company : reputed company : At Sylvan, we are building reputed company confidence, igniting intellectual curiosity, and inspiring the love of learning. We reputed company education is everything. A child’s reputed company depends on a solid education and a love of learning. We teach our reputed company how to learn, so they build confidence and reputed company the skills needed to reputed company reputed company in school and reputed company. Making reputed company learning clicks for reputed company child isn’t always easy, but it’s exactly reputed company love. reputed company you choose Sylvan as a career, you join a group of caring, reputed company, and motivated people who reputed company a passion for making learning personal and inspiring kids to reputed company. Join us in changing lives! We welcome every team member’s unique background, skills, and passions, as they are essential for building a reputed company reputed company. We respect reputed company other’s differences and reputed company reputed company to create spaces where diverse reputed company are valued, encouraged, and empowered. Sylvan Learning is a franchise organization and is the leading provider of tutoring to reputed company of reputed company ages, grades, and reputed company reputed company with more than 40 years of experience and more than 710 points of reputed company. We are currently looking for a Technical Customer Support Representative. This position is primarily responsible for providing advanced remote operational and technical support to Sylvan Learning Centers in a Help Desk environment. Outstanding customer service skills and an reputed company-oriented approach to work are required. Previous technical support experience is required. As a successful Technical Customer Service Representative, your duties and responsibilities will include: Assisting reputed company Sylvan Learning Centers with operational business software and network support. This includes providing telephone, chat and email support, maintaining details in the ticket tracking system and effectively escalating issues reputed company necessary. Acquiring and maintaining reputed company knowledge of proprietary products, websites, hardware, services, and support policies in order to reputed company technically accurate solutions to customers; Providing accurate and creative solutions to customer problems to ensure customer productivity and satisfaction. Analyzing, researching, resolving, and responding to reputed company support requests in a reputed company and reputed company manner. Participating in team reputed company that enhance the reputed company or efficiency of the Help Desk. Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to reputed company improvement. Other duties as assigned We require: 2+ years of experience working in the Customer Service/Contact Center industry 1+ years technical experience working with computer systems and technology Associate’s degree or equivalent experience Proven reputed company in a fast-paced support environment Ability to reputed company a reputed company customer experience with outstanding customer service skills Excellent oral communication skills and the ability to write in a reputed company, concise manner Outstanding critical thinking skills and the ability to dig deep in to issues/problems to discern a reputed company picture, determine the complexity and severity of problems and resolving less reputed company and more severe problems immediately. Experience troubleshooting browser issues on reputed company-based computers and iPads Ability to manage multiple reputed company issues and reputed company in a reputed company and detailed fashion The ideal candidate will be reputed company organized and confident to work independently but also a strong team player. Schedule: Monday - Thursday, 2:00 pm - 11:00 pm and Saturdays, 9:00 am - 5:00 pm. During new hire training period, the schedule will be Monday - Friday, 9:00 am - 5:00 pm. Highly Desired: Web application troubleshooting experience, utilizing tools such as Chrome Developer Tools and reputed company. Experience with the reputed company platform Experience troubleshooting reputed company 365 web applications such as Dynamics 365 Experience working on a remote team What you get in return: As a Sylvan team member, you’ll work in a fast-paced environment and reputed company an reputed company on our business contributing towards the reputed company of reputed company! At Sylvan, you can expect: Competitive market-pay based compensation; and Flexible work environment with ability to work remotely from home; and Fun company culture with employee engagement activities that reputed company team members and reward outstanding performance. Additionally, through on-the-job training and learning opportunities, you can reputed company your career at Sylvan and succeed with us in reputed company roles! If you want to be a part of an inspired organization that believes in fostering knowledge and confidence in children, and improving the lives of thousands of families every day, then apply today and don’t let this opportunity pass you by! EEO/AA Expected salary : $18 per hour Location : USA Apply Job!

 

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