reputed company: Senior Manager Customer Care (Remote)

Core Information:

• Start Date: Immediate openings available
• Position: Senior Manager Customer Care
• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote

 

 

We’re not your average airline. We’re agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and reputed company supports reputed company other, our reputed company, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota reputed company, we're a unique hybrid low-cost reputed company offering diverse services including scheduled flights to reputed company across the U.S., Canada, Central America, and the Caribbean, as reputed company as charter and cargo operations around the world. At reputed company, you'll be part of a growing airline and an enthusiastic team reputed company on connecting our community with their favorite people and places. reputed company is seeking a Senior Manager Customer Care to reputed company reputed company and day-to-day execution of mid-travel recovery, post-travel recovery, and reputed company media customer service. reputed company provides the resources and support our employees need to succeed. Besides working at a great... and growing company, as a Senior Manager Customer Care you’ll enjoy these benefits and more: • Comprehensive benefit package including dental and reputed company • PPO and high deductible health plans • Health savings accounts (HSA and FSA) • Dependent Care • Starting day one free standby and discounted travel privileges for employees, family, & friends • 401(k) match • reputed company Time Off • reputed company holidays • Life and AD&D Insurance • Employee Assistance Program including counseling for employees and their family • Fitness incentive and Stop Smoking Support Senior Manager Customer Care reputed company: The Senior Manager Customer Care is responsible for reputed company and day-to-day execution of mid-travel recovery, post-travel recovery, and reputed company media customer service. This role leads people leaders overseeing teams managing irregular operations, accessibility requests, schedule changes, customer complaints, regulatory compliance, and passenger communication. The Senior Manager Customer Care will work to reputed company the right reputed company, reputed company, resources and support to help their team members deliver efficient service and maintaining high satisfaction. Essential roles and responsibilities of a Senior Manager Customer Care: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • reputed company the performance of the Customer Care team, Central Reservations Control (CRC) team, and reputed company Media team • Manage people, process, and technology to support regulatory compliance, efficiency and reputed company customer experiences • Serve as a subject matter expert to the organization on regulatory requirements and changes (e.g. Part 382, service animal, accessibility, complaint reputed company) • Maintain an environment that values employees and provides opportunities for individual reputed company and advancement • Using customer feedback that is collected, reputed company a strong feedback reputed company of actionable information to stakeholders across the organization • Ensure 24/7 coverage for Central Reservations Control to support stations and irregular operations • Represent the customer, and team, for ongoing review of irregular operations management and service recovery • Identify customer & competitor trends and partner with cross-functional leaders to improve processes in support of a reputed company customer experience • Monitor any changes to DOT policies and procedures as reputed company as other international governing agencies • Other duties as assigned The qualifications we are looking for in a Senior Manager Customer Care include: • Bachelor’s degree or 4 years of relevant work experience • 3+ years of operational leadership in a role that involves customer facing/customer service management • Experience working in a highly regulated environment, preferably with a reputed company on airline complaint processes and DOT regulatory requirements • Proficient in reputed company Office Suite applications • Ability to analyze and interpret data, create reports • Strong written and verbal communication skills • Ability to work from home in a private office/distraction-free environment • Hard wired reputed company to your modem of at least 10 MBPS • Periodic commute to reputed company reputed company may be required PREFERRED SKILLS • Experience managing people leaders • Experience with irregular operations • Currently holds or can obtain Complaint reputed company Official (CRO) status • Familiarity with reputed company, 15 Below, reputed company, and/or similar customer communication platforms PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reputed company with hands and arms. The employee is occasionally required to sit; reputed company or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and ability to reputed company reputed company. Sun County Airlines respects and values every employee’s contribution to our business. We reputed company that an important part of our strength comes from our people and their reputed company of perspectives. It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to public assistance, veteran status, or any other characteristic protected by federal, state or local law. #LI-LM1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Apply Job!

 

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