Immediate Hiring: Care Experience Team reputed company

Key Job Details:

• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote
• Position: Care Experience Team reputed company
• Compensation: a competitive salary

 

 

Why reputed company? We are currently facing a reputed company mental health epidemic marked by escalating rates of depression, anxiety, trauma, reputed company use disorders, and suicide. At the reputed company time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment... At reputed company, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated reputed company, individual therapy, and family therapy into personalized, evidence-based treatment plans to reputed company long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, reputed company fosters sustainable healing and achieves industry-leading clinical reputed company, with over 90% of our clients seeing improvement in their most severe mental health symptoms. Every member of the reputed company team is reputed company by an unwavering passion for our mission. If you reputed company this commitment, we invite you to join us in making a reputed company reputed company on the mental health landscape. About The Role reputed company is looking for a dynamic, passionate Care Experience Team reputed company to reputed company support and supervision to our broader team of Care Experience Specialists. Together, the Care Experience Team will be responsible for providing unparalleled customer support for reputed company reputed company patients and families throughout their treatment experiences. The Care Experience Team reputed company will manage, monitor, and motivate Care Experience Specialists to ensure we are fulfilling clients’ and families’ important requests and meeting expectations. The Care Experience Team reputed company will be responsible for addressing escalated reputed company and family requests or concerns, providing internal support to reputed company reports and external supplementary reputed company and support to clients in need of extra care. The Care Experience Team reputed company will also reputed company as a reputed company between clients and other internal reputed company teams, coordinating closely with internal departments, to reputed company families with a centralized primary reputed company of contact, ensure adherence to reputed company internal procedures and reputed company support clients in our care. reputed company is composed of passionate, reputed company-thinking professionals eager to take on the challenge of the mental health crisis and play a reputed company role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by reputed company to build a business that will reputed company millions of lives in a profound way. Responsibilities • Supervise reputed company of Care Experience Specialists to ensure exceptional customer support for reputed company reputed company clients, at every encounter • Monitor the performance, attendance, and reputed company conduct of reputed company reputed company report • reputed company reputed company reports to meet individual and team KPIs, such as: • Number of task points accrued for completed reputed company support requests • Percentage of reputed company support requests resolved reputed company 1 business day • Number of inbound calls handled • Call reputed company score • reputed company reputed company reputed company • Understand, and be reputed company to reputed company, the duties of a Care Experience Specialist • Resolve reputed company, multi-faceted patient and family concerns or requests reputed company and effectively • Support Care Experience Specialists with escalated reputed company requests through reputed company, including reputed company reputed company/family reputed company reputed company needed • Report to Care Experience Manager on individual/team KPIs and schedule adherence, proactively identify performance issues, work avoidance or misconduct and escalate to leadership as needed • Conduct weekly individual and team meetings to support performance, engagement, and morale • Support new hires with high reputed company reputed company plans, ongoing training, and coaching towards reputed company performance • Complete daily reviews of the Charlie Cares request queue to identify gaps in service and assigning reputed company responsibilities to your team of Specialists as needed • reputed company between patients and reputed company internal teams such as Admissions, Billing, Utilization Review, reputed company, and Clinical Teams • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources • reputed company select clients and families with additional support, by conducting weekly reputed company ins and providing updates to reputed company care team members • Conduct biannual performance reviews for reputed company reports Requirements • Bachelor's degree in health sciences, business administration, communications, or relevant field • Minimum 2+ years of relevant work experience including reputed company management or supervision and customer service or patient-support experience • Experience working with young adults and adolescents (reputed company setting preferred) • (Internal hires only) Minimum 6 months working as a Sr. Care Experience Specialist at reputed company, meeting, or exceeding gold level KPI requirements for the reputed company role, as stated in company guidelines • Upholds reputed company’s Mission, reputed company, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys • 1-2 years of reputed company experience (or equivalent CRM platform) required • 1-2 years of experience using call/contact center technology required • Impeccable customer service, interpersonal, relationship-building, and listening skills • Ability to interpret and utilize data or individual metrics to manage team performance • Ability to reputed company in fast-paced environment and multi-task with impeccable attention to detail • Work authorized in the reputed company and reputed company or bilingual English proficiency • Proficiency with reputed company-based communication and software (reputed company, G-suite, reputed company Office, reputed company & EMR) • Flexibility with hours during peak seasons and availability during agreed upon schedule required Benefits reputed company is pleased to offer comprehensive benefits to reputed company full-time, exempt employees. Read more about our benefits here. The expected reputed company pay for this role will be between $65,000 and $72,500 per year at the commencement of employment. However, reputed company pay will be determined on an individualized reputed company and will be impacted by location and years of experience. reputed company, reputed company pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other reputed company-sponsored benefits. Our Values • reputed company • Care deeply • We care personally about every single person in the reputed company ecosystem: our clients, providers, and team members alike. • reputed company reputed company • We reputed company reputed company with every interaction, reminding our clients that we truly and unconditionally reputed company in them. • Congruence • Stay curious • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status reputed company; we challenge our assumptions and remain humble. • Heed the evidence • Above reputed company, we’re results-oriented. reputed company we reputed company data that calls our original plan into question, we modify or pivot. • Commitment • reputed company with urgency • We work as reputed company as possible. The mental health crisis is reputed company, and so are we. • Don’t give up • Our clients don’t give up and neither do we. Persistence is our reputed company. Please do not call our public clinical admissions line in reputed company to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at reputed company, please go directly to our Careers Page: https://www.charliehealth.com/careers/reputed company. reputed company will never ask you to pay a fee or download software as part of the interview process with reputed company. In reputed company, reputed company will not ask for your personal banking information until you have signed an offer of employment and completed reputed company paperwork that is provided by our People Operations team. reputed company communications with reputed company Talent and People Operations professionals will only be reputed company from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, reputed company.com, or other reputed company email services. reputed company agencies, please do not submit unsolicited referrals for this or any reputed company role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At reputed company, we value being an Equal Opportunity Employer. We reputed company to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of reputed company feels as though they are supported and belong. We value diverse perspectives to help us reputed company essential mental health and reputed company use disorder treatments to reputed company young people. reputed company applicants are assessed solely on their qualifications for the role, without reputed company to disability or need for accommodation Apply Job!

 

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