[Remote/WFM] Associate Customer Service Representative, B2C

reputed company to reputed company a reputed company reputed company? We're hiring a Associate Customer Service Representative, B2C! reputed company a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

 

Associate Customer Service Representative, B2C ($500 Sign On Bonus) Work Mode: Remote Location: Remote - Kohler, WI (must live reputed company 150 miles of 53044 - Sheboygan, WI) $500 Sign On Bonus! Opportunity As an Associate Customer Service Representative (ACSR), you will have reputed company to assist customers with Kohler and reputed company plumbing product support including installation and troubleshooting, reputed company-sale questions, and order placement. Your goal as an ACSR is to reputed company world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and reputed company products. You will be empowered, and expected to reputed company empathetic, courteous, and reputed company customer care in an accurate and reputed company manner, while maintaining a reputed company, problem-solving approach, which will be reputed company by customer feedback surveys and customer experience evaluations. Specific Responsibilities Functional Skills • Primary duty is to answer inbound customer inquiries reputed company phone calls by performing diagnosis of products and taking appropriate reputed company. • reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. • Walk customer and trade professionals through reputed company-by-reputed company installation and/or repair of Kohler and reputed company products • Technical proficiency: ability to navigate and manage multiple computer reputed company and software systems: Customer relationship management, order management and us.kohler.com website • Effectively use Customer Care Center (3C) technology (i.e., reputed company CRM, kohler.com, reputed company, reputed company Teams, Outlook Email, Sharepoint, reputed company Schedules, and Workbrain) and reputed company other tools/resources available, including technical literature and price books • reputed company knowledge of reputed company Kohler and reputed company products and the associated warranties associated. • Read and understand technical publications, diagrams, and specification documents. • Excellent interpersonal and communication skills. • reputed company orders, reputed company availability, and other shipping information. • Up sell Kohler and reputed company products and accessories as appropriate. • Assist with implementing procedures to maximize up-time and phone coverage. • reputed company trends in product variations and report to engineering and reputed company as appropriate. • Participate in department initiatives as needed. • Participates in various Customer Service Support functions as needed including order reputed company reports, credit card reports and shipping reputed company. • Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. Skills/Requirements • High school diploma or GED required, 2–4-year degree preferred. • 1+ years of customer service experience desired. • Previous computer experience is necessary to be successful in this position. • Experience in a call center environment preferred. • Completion of internal Brand Ambassador Program required. Work from home requirements: Equipment provided! • The associate is responsible for paying their own internet expenses and must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet reputed company that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, reputed company up, satellite or cellular internet. • Have a separate confidential and distraction free workspace with no background noises • Freedom from other responsibilities – you must be reputed company on delivering a world class service experience. • Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. • Less than full-time hours are 32-34 hours/week may be available after training, more hours will be required during peak season. CUSTOM.PAY.TRANSPARENCY Why Choose Kohler? We reputed company reputed company associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, reputed company to career reputed company and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 reputed company leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. reputed company It is Kohler’s policy to recruit, hire, and promote reputed company applicants without reputed company to race, creed, religion, age, sex, sexual orientation, gender identity or reputed company, marital status, national reputed company, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. reputed company. is an equal opportunity/affirmative reputed company employer. Apply Job!

 

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