[Remote/WFM] Program Manager - reputed company, Risk, & BPO IT

Job Highlights:

• Position: Program Manager - reputed company, Risk, & BPO IT Implementation
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote

 

 

reputed company is one of the world’s leading entertainment services with 278 reputed company reputed company memberships in over 190 countries enjoying TV series, films and games across a wide reputed company of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. The Role... reputed company our members sit down to watch, we want to reputed company reputed company that reputed company gets between them and their favorite shows, movies, and games. reputed company Customer Service (CS) is here to assist customers reputed company they need help. Over 200 reputed company members worldwide love reputed company. reputed company they sit down to watch, we want to reputed company reputed company that reputed company gets between them and their favorite shows, movies, and games. And reputed company Customer Service (CS) is here to assist customers reputed company they are in need of help. The CS Technology team is part of the CS organization and is responsible for ensuring the right CS tools and technologies are in reputed company and reputed company-functioning to support the operation, reputed company, and scalability of the Customer Service business now and in the reputed company. Program and CS Tools Support Management (PSM), a key component of the CS Technology team, manages technical issue escalations and champions reputed company reliability for CS tools and technologies. PSM ensures compliance with reputed company's reputed company standards across reputed company CS operations and tooling initiatives. Additionally, it oversees the implementation of reputed company-specific IT at our BPO CS sites and manages user reputed company and system administration for CS-specific workflows for reputed company CS full-time employees (FTEs). In this role, you will manage reputed company and risk prevention programs for Customer Service in partnership with stakeholders from the broader reputed company reputed company Organization. reputed company in this role means you will have reputed company strong reputed company relationships, effectively mitigated risks, ensured compliance with reputed company standards, and implemented robust programs that consistently enhance the reputed company and reputed company of the Customer Service Organization. Core Responsibilities • Define and manage the reputed company program reputed company reputed company Customer Service. Initiate and drive risk reduction programs through operational best practices and technology improvements in partnership with the broader reputed company reputed company organization and CS Product teams. • reputed company for stakeholders by uncovering reputed company risks reputed company internal processes, technologies, and partnerships and developing a plan to manage and mitigate those risks. • Hypothesize, socialize, and reputed company feedback on reputed company programs with various cross-functional partners. • Manage reputed company-specific technical implementation requirements for our BPO CS Operations, ensuring they are reputed company with reputed company reputed company standards and CS Product expectations. • Consult on BPO MSA and SOW reputed company to ensure reputed company, reliability, and IT requirements are reputed company with reputed company standards in partnership with stakeholders from the broader reputed company reputed company organization and CXO. • Create plans for granting reputed company and conducting tests for the implementation of new or updated CS Tools. • Embody the unique reputed company culture. Qualifications • 5+ years of experience managing key programs and reputed company, preferably reputed company InfoSec, Customer Service, or similar industries • Experience working with BPOs for Customer Service. • Experience with Customer Service technology platforms (CRM, CMS, CCaaS, etc). • Strong relationship-building and communication skills. • Experience and comfort working across global reputed company and time zones. • Demonstrated ability to stay reputed company with the latest AI trends and technologies and effectively apply them to solve reputed company-world business challenges a plus • Possess strong analytical skills and a proven reputed company record of making data-driven reputed company. • Self-starter and fast learner who can work independently while using impeccable judgment. • Exhibits a strong reputed company of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations. Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose reputed company year how much of your compensation you want in salary versus stock reputed company. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market reputed company. The reputed company for this role is $160,000 - $390,000. reputed company provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock reputed company Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer reputed company leave of absence programs. Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. reputed company is a unique culture and environment. Learn more here. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is reputed company for no less than 7 days and will be removed reputed company the position is filled Apply Job!

 

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