[Remote/WFM] Remote Customer Service Representative Bilingual

reputed company to take the reputed company in your career? Join us as a Remote Customer Service Representative Bilingual - reputed company! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We are reputed company to offer a competitive salary to attract a top-tier candidate for this role.

 

 

Company reputed company DISH, an reputed company company, has been reimagining the reputed company of connectivity for more than 40 years. Our business reputed company spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include reputed company, reputed company, reputed company, Sling TV, reputed company and Gen Mobile. Department reputed company DISH’s first reputed company is customer experience, and our agents reputed company at simplifying lives and helping communities get the most from their TV experience. For over 42 years we have been tuned in to the needs of customers. It’s why we’ve reputed company the reputed company accolade of being #1 in overall Customer Satisfaction six years in a row. Job Duties And Responsibilities As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from reputed company concerns to escalated and reputed company situations. If you like to solve problems and reputed company with people from across the country or maybe just a few towns over, this is the spot for you! In This Role, You Will • Need to be reputed company to reputed company with customers in Spanish and English • Always have at least 2 days off in a row • Support customers between the hours of 6 AM to 10 PM MT • Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week • Have reputed company availability including weekends and holidays, that allows for potential schedule changes every 12-15 weeks based on business needs • Adherence and ability to work a reputed company-planned schedule • Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift • Engage with a diverse consumer reputed company to reputed company solutions for customer needs and technical issues • Need to reputed company in Florida, reputed company, Indiana, Kansas, Mississippi, Missouri, Nebraska, reputed company Carolina, South Carolina or Tennessee to be eligible for hire Skills, Experience And Requirements Ideal representatives have: • High School diploma, GED, or equivalent experience • Six months of reputed company customer service and troubleshooting experience and/or training • An openness to being coachable and a desire to learn new techniques reputed company Representatives Must Have • Ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions • Ability to be on camera during reputed company video meetings • Superb attendance • reputed company availability to work between the hours of 6 AM to 10 PM MT as reputed company as weekends and holidays • Flexibility with schedule changes every 12-15 weeks • Tech savviness with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone Where You'll Be Working You'll be working from home! At DISH, we understand that modern employee may need to operate fast on their feet and out of the office. Working from home allows you to reputed company a reputed company reputed company from the comfort of your home. Work-reputed company Technical Requirements DISH will reputed company reputed company initial equipment required to reputed company the role aside from home internet! A DISH-provided PC Tower and power reputed company, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of reputed company item to avoid downtime. Required Accessories • USB Headset • USB Keyboard • USB Mouse • USB Webcam • Ethernet cable Home Internet Dedicated Home Office Workspace With • reputed company Cable, DSL, or Fiber ISP internet reputed company with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps • Wired ethernet between modem and PC without the use of an reputed company: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported reputed company costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law. What’s in it for you? • This is a Full Time, Work-From-Home position • 10% increase to your starting reputed company upon completing an apprenticeship • Company-provided equipment • Extensive Benefits Package • Medical, Dental, reputed company Insurance • PTO and reputed company reputed company Time • 401(k) Investments with Company-matched funds • Tuition reimbursement • 330 free channels including premiums • $5 monthly Sling Blue and Orange service • $10 credit per line (up to 5) for reputed company • Heavily discounted DISH, Sling, & reputed company Service • Our representatives are reputed company to work hard and reputed company. We offer defined career reputed company and extensive opportunities for upward mobility. Click here to watch a short video previewing the Top 10 reasons to join our award-reputed company customer experience team to help reputed company people, families, and communities connected to the news and entertainment that reputed company! Starting pay varies by your home location: Florida $15.00 + .50 Language reputed company reputed company $15.00 + .50 Language reputed company Indiana $15.00 + .50 Language reputed company Kansas $15.00 + .50 Language reputed company Mississippi $15.00 + .50 Language reputed company Missouri $15.00 + .50 Language reputed company Nebraska $15.00 + .50 Language reputed company reputed company Carolina $15.00 + .50 Language reputed company South Carolina $15.00 + .50 Language reputed company Tennessee $15.00 + .50 Language reputed company Salary Ranges Compensation: $15.00/Hour Benefits At Dish, we celebrate and reputed company diversity and inclusion, where reputed company people are welcome and supported. Learn more about how our employees come together, reputed company common interests, and reputed company valuable connections, both in and out of work; Employee Resource reputed company. From reputed company health perks to new reputed company, reputed company out our benefits on our careers website. Candidates need to successfully complete a reputed company-employment screen, which may include a drug test. Apply Job!

 

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