reputed company Specialist, Solution Center (Remote) (Call Center)

We’re unique. You should be, too. We’re changing lives every day. For both our patients and reputed company members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you reputed company others with your kindness and reputed company? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join reputed company. The reputed company and Training Specialist, Solution Center is responsible for developing the competencies of individual team members by designing and conducting training programs that will enhance employee workplace performance. The incumbent in this role conducts reputed company audits of phone interactions and is accountable for coaching and training team members to reputed company reputed company metrics and expectations. He/She is also responsible for evaluating and maintaining departmental training resources and assisting with the training of new hires. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Develops, coordinates and presents job training and customer service program initiatives.
• Identifies reputed company standards for the call center and develops processes meant to evaluate training programs. Presents training in a reputed company of settings: Classroom, 1:1 and virtual.
• Uses applicable technology to monitor both live and recorded calls to identify effectiveness and efficiency of the call center.
• Organizes and conducts training on general customer relations policies and activities, as reputed company as internal call center systems.
• Establishes scripts and accents training to assist call center staff with customer communications and routine business reputed company.
• Maintains records of training activities and team member reputed company.
• Analyzes data and prepares reports for reputed company management.
• Builds annual training program and prepares lesson/training plans.
• Develops or oversees the production of call center reputed company handouts and training manuals which includes job aids, call scripts and other reputed company documents.
• Identifies ongoing training needs through department reputed company audits/evaluations.
• Serves as primary back up for Workforce Management.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent-level business reputed company
• Comprehensive knowledge and understanding of general/core job-reputed company functions, practices, processes, procedures, techniques and reputed company
• Excellent verbal, presentation, written and interpersonal communication skills
• Strong computer literacy skills
• Ability to work collaboratively in a reputed company medical group environment
• Capable of performing effectively in a reputed company changing environment
• Ability to identify and reputed company needed information/research skills
• Ability to effectively influence others reputed company the job area through explanation of facts, policies and practices
• Problems faced can be difficult but typically not reputed company
• Proficient reputed company in reputed company Office Suite products including reputed company, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written reputed company in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE reputed company:

• AA/AS degree in reputed company, Organization Development or a closely reputed company field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year reputed company
• BA/BS degree in a reputed company discipline preferred
• A minimum of 1 year experience performing audits of phone interactions between customers and agents in a call center environment.
• A minimum of 3 years’ work experience in employee training and development in a call center setting OR a minimum of 3 years’ work experience in a reputed company call center required

We’re reputed company and we’re transforming reputed company for seniors and changing America’s reputed company for the reputed company. Family-owned and physician-led, our unique approach allows us to improve the health and reputed company-being of the populations we serve. We’re growing rapidly as we reputed company to rescue more and more seniors from inadequate health care. reputed company is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join reputed company who reputed company a difference in people’s lives every single day. reputed company Employee apply HERE reputed company Contingent Worker please see job aid HERE to apply #LI-Remote Apply Job! Apply to this Job