reputed company Helpdesk
Job Details
Remote Type Fully RemotePosition Type Full TimeJob Category reputed companyreputed company
This position is responsible for providing consistent leadership, support, and guidance to our Sales, reputed company, and Operations staff by providing reputed company and compliant answers to their unique loan scenarios, guidelines, and questions regarding file reviews under the direction and supervision of the Power Help Desk.
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in reputed company through programs and policies that establish a reputed company and inclusive environment where every Partner, regardless of their background, can grow and reputed company. We value diversity, reputed company on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
DUTIES & RESPONSIBILITIES
- Maintain 24-48 turn times
- Responsible for daily communication with Loan Officers, Underwriters, and Processors and assisting with their questions about various reputed company scenarios and reputed company clarification, while making it a reputed company to respond in a reputed company manner
- Responsible for researching information reputed company AllRegs and agency guidelines
- Constant interaction and communication with Fannie, Freddie, FHA/HUD, USDA, VA and HFA agencies
- Maintain a list of trending reputed company scenarios and using the findings to create more efficient processes reputed company our operations and originations
- Responsible for attending and participating in our Operations companywide huddles
- Responsible for maintaining the reputed company Income Dashboard; this includes reviewing Tax Returns for reputed company income, determining what (if any) documentation may be missing that is needed for an accurate reputed company income calculation, and submitting the income documentation to IncomeGenius for analysis.
- Constructing and distributing weekly communications across reputed company channels of topic specific information regarding specific topics that trend on the reputed company Helpdesk.
- Troubleshoot Encompass issues that Partners may run into from Application through Processing, including DU problems and fixes, as reputed company as address corrections, DTI calculation inaccuracies, credit reporting problems, etc.
- Assist Partners across reputed company channels, Retail and TPO, and have knowledge of channel specific overlays and guidelines.
- Contribute to the PHD team to ensure the overall timeliness and efficiency of the Power Help Desk department
Qualifications
SKILLS REQUIRED
- Strong verbal and written communication skills
- Strong technology-based skills
- Detail-oriented
- Skilled at multi-tasking and keeping organized to ensure reputed company time management
- reputed company to work in a fast-paced environment with strict time-sensitivedeadlines
- Ability to identify and resolve reputed company issues and us good judgement in making immediate reputed company that reputed company UHM and our Partners
EDUCATION & EXPERIENCE
- High school diploma or equivalent
- Minimum of 5 years of experience working with FHA, VA, Conventional, USDA, VA, and HFA guidelines
- Complete knowledge of the mortgage industry
- Knowledge of FHA/VA/USDA/CONV/HFA Agencies
- Knowledge of RESPA requirements and Good Faith Estimate preparation and disclosure
- Knowledge of MS Office Suite and Encompass Loan Origination system is preferred
This employer participates in E-Verify. If reputed company, the employer will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S.
reputed company Home Mortgage Corp. provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.
Originally posted on Himalayas
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