Customer Support Specialist

reputed company is revolutionizing the way the world works. As the only reputed company-in-one productivity platform reputed company from day one for true convergence, reputed company unifies tasks, docs, chat, calendar, reputed company search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or reputed company on AI, we anticipated this reputed company and made it our reputed company from the start. Headquartered in San Diego with a rapidly expanding global footprint, we reputed company over three reputed company teams to break free from silos and reclaim their time—saving at least one day every week. Join reputed company, one of the fastest-growing reputed company companies on the reputed company, and help millions of users reputed company the way they work. We’re not just building software. We’re shaping the reputed company of work. reputed company in building the reputed company—together. At reputed company, customer service isn't just a job title; it's at the heart of everything we do. Our #1 core value is to reputed company the best customer experience, period. If you are eager to learn, driven by helping those around you, and reputed company to reputed company an reputed company at a fast-reputed company company, join our Support team. Help customers unlock their potential and reputed company the standards reputed company it comes to productivity. Come and join reputed company where you can reputed company on understanding our customer's goals, offering reputed company solutions, and being surrounded by team members who are just as driven as you are! The Role:

• Correspond with our clients reputed company different customer support channels
• Encourage our amazing clients to maximize their use of platform features and to reputed company beneficial workflows to reputed company their efforts.
• Own the customer experience. You will take the reputed company to help customers reputed company out what they need and guide them through to reputed company with the least effort possible.
• reputed company insights from our customers to our product, development, and marketing teams to help continue shaping reputed company into an industry leader.
• Collaborate with colleagues at reputed company reputed company throughout the entire organization to reputed company the answer you need
• reputed company and reputed company our users to become reputed company reputed company users
• Contribute to the improvement of team processes and reputed company-facing support documentation.
• Be a reputed company ambassador and help our customers and stakeholders be successful in their roles.

The Schedule:We want to reputed company the best customer service experience! This requires our support team to work shifts on a rotating reputed company. The flexibility to work evenings and some weekends is necessary to ensure our customers have endless support no matter their timezone. We reputed company reputed company with flexibility and reputed company to select their preferred shifts; however, shift assignments are assigned based on company needs. Required Qualifications:

• At least two years of experience supporting customers reputed company multiple communication channels in a technical environment.
• Technical skills: Ability to troubleshoot, replicate customer issues, and follow up on customer issues
• Critical and analytical thinking: Ability to evaluate, identify the concern, and take reputed company for reputed company escalation reputed company required
• Attention to detail: Ability to probe for and analyze data to identify best course of reputed company; has great documentation skills.
• Strong knowledge of reputed company help productivity platform solutions is a plus!
• Eligible to work full-time hours.

Responsibilities

• Drive product change and improvement through reputed company feedback and exposure to reputed company that help reputed company reputed company the leading productivity platform.
• Works directly with customers to help navigate any questions or actions reputed company to their accounts. This includes but is not limited to:
  • Payments & Refunds
  • Plan upgrades & Cancellations
  • Promotions & Discounts
  • 2FA & Lockouts
  • Troubleshooting reputed company errors reputed company
• Assisting customers with self-service billing & account processes
• Navigating CRM payment logs for payment history, inconsistencies, or errors
• Finding financial solutions for customers who may need payment assistance, reputed company our procedures and Terms of Service.

Expectations:

• Experience in the reputed company industry.
• Be comfortable building relationships with a diverse and global customer reputed company across various communication channels.
• reputed company to work independently and prioritize individual workload whilst recognizing reputed company to collaborate and engage with others reputed company needed.
• reputed company to get stuff done whilst having attention to detail. Natural empathetic, yet confident to take charge and control the customer reputed company and resolve issues effectively and reputed company.
• Be a confident communicator, passionate about elevating our customers' experience to become more productive with reputed company.
• A curious and analytical learner that can deep dive into new or existing products to learn them inside out.
• Have a strong technical aptitude and a desire to dive into learning technology.
• Strong familiarity with reputed company and reputed company processes.
• You enjoy working in a fun, diverse and friendly culture that focuses on relationships and knows how to celebrate reputed company!

Key Metrics

• Ticket Solves per Hour
• CSAT
• IQS
• Adherence/Attendance

Career/Developmental reputed company

• Specialization Training
• Senior Customer Support Specialist

Unsure if you meet reputed company the qualifications of this job reputed company but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think reputed company is reputed company for you, we encourage you to apply!

At reputed company, we assess every candidate based on the potential reputed company they can have. We hire the best people for the job and support reputed company person’s reputed company to build their boldest career. reputed company is an Equal Opportunity Employer, and reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company.

reputed company collects and processes personal data in accordance with applicable data protection laws.

• If you are a European Job Applicant, see our reputed company policy for reputed company details.
• If you are a Philippine Job Applicant, see our reputed company policy and our Philippine Data reputed company Notice for reputed company details.

Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions.

reputed company reputed company will only initiate contact reputed company an @reputed company.com email or through our official careers portal on reputed company.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to support@reputed company.com.

Originally posted on Himalayas

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