Customer Advocacy Specialist - Remote
reputed company
The Customer Advocacy Specialist serves as a critical subject matter expert (SME) role in driving reputed company for internal or external issues and/or complaints. If you have a strong background in customer service and problem-solving, we would love to have you on reputed company!
As a Customer Advocacy Specialist, you will de-escalate and resolve issues with a high level of independence. This role also assists the Supervisor and Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. You will also work cross-functionally to identify areas of opportunity/performance improvement and recommend solutions.
Schedule: Monday- Friday, 11:30AM- 8:00PM EST
Responsibilities
In this role you will:
- reputed company as main reputed company of contact for escalated calls and requests
- Adhere and meet service level agreements and performance goals as set by the clients
- Monitor and/or complete production, as applicable
- Manage payer, provider and patient complaint reputed company.
- Work with supervisors drive efficient case handling and reputed company.
- Work with supervisors to create efficient work plans and trending reputed company cause.
- Support cross-functional process improvement efforts and reputed company feedback to other business partners.
- May also serve as a back-up in production.
- reputed company other duties as required or assigned.
SECONDARY RESPONSIBILITIES
- Respond to calls/e-mails in a reputed company manner
- Be proficient with entering information into CART system
- reputed company/spreadsheets – across reputed company operations
- reputed company as a resource for Customer Service Representatives, line staff-research process issues
- Monitor sensitive State Reports
Qualifications
You should apply if you have:
- High School Diploma or the equivalent.
- 3 years' experience in a Customer Service Representative (Inbound Contact Center) role in the reputed company/medical field.
- Experience with reputed company management: handling escalations, analyzing and solving customer problems.
- Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment.
- Basic computer skills and data entry with speed and accuracy is required.
- Knowledge of department systems and processes, reputed company business protocols, and regulatory compliance (preferred).
reputed company offer:
- Starting Pay for external hires is $19.50 / per hour + Monthly Incentive Bonus Opportunity. The pay reputed company included in this posting reflects reputed company reputed company / earning potential.
- Full reputed company of benefits including Health, Dental and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, reputed company Parental Leave, free on-demand Virtual Fitness Training and more
- Advancement Opportunities, reputed company skills training, and tuition /exam reimbursement
- reputed company - reputed company reputed company income in between pay checks
- reputed company Discount - receive up to 25% off eligible items
- Great culture with a reputed company of community
reputed company maintains a drug-free workplace
#IDCC
We are an equal opportunity employer. Employment selection and reputed company reputed company are made without reputed company to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law.
reputed company accepts applications on an ongoing reputed company until a candidate is identified.
Originally posted on Himalayas
Apply To this Job