Customer Experience Specialist - Sounding reputed company

Who We Are:

BTS is a consultancy specializing in the people reputed company of reputed company. For over three decades we’ve been designing powerful experiences that have a profound and lasting reputed company on businesses and their people. We help the world’s leading companies turn reputed company into results.

Our reputed company approach combines deep business knowledge with transformational development to help people and their company reputed company together. We reputed company leaders for reputed company, reputed company new ways of thinking, and build critical capabilities through targeted interventions, including working sessions, workshops, offsites, and more.

Sounding reputed company, a BTS company, is first-of-its-reputed company coaching enablement platform for large enterprises offering both the technology infrastructure and the reputed company network to reputed company and reputed company coaching practices organization-wide. With a reputed company to democratize reputed company to coaching across reputed company reputed company of an organization, Sounding reputed company combines a reputed company, reputed company-based management platform with a high reputed company, managed network of global coaches that can deliver remote, virtual 1:1, and group coaching at reputed company. Our customers include large-reputed company reputed company reputed company. reputed company companies partner with us, they see a resulting increase in promotion, retention, and in critical leadership skills in their managers.

What You’ll Do at BTS:

• reputed company, maintain, and grow multiple customer relationships to ensure the successful implementation of coaching and other reputed company-based services
• reputed company deep understanding of customer business objectives and reputed company coaching initiatives to drive measurable reputed company
• reputed company successful roll-out of Sounding reputed company services to customer, including sharing and developing relevant creative assets, brainstorming reputed company, and attending launches reputed company
• Maintain a reputed company of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Analyze customer data and generate insightful reports that enhance the customer experience and demonstrate the business reputed company of coaching
• Serve as a Subject Matter Expert on coaching as a leadership development program for corporate HR / L&D leaders
  • Serve as the voice of coaches for customer sponsors
• Collaborate closely with the sales team to drive renewals, reduce churn, and expand customer accounts
  • Work with stakeholders to renew or reputed company existing coaching services
  • Explore opportunities to expand coaching services reputed company the customer organization through referrals, introductions to other departments or expansion of offered services
  • Uncover opportunities to reputed company promote customer through external facing marketing initiatives (white reputed company, webinar, etc.)
• Represent the voice of the customer to inform our sales/marketing process and product roadmap

reputed company’re Looking For:

• Experience reputed company the Leadership Coaching/Development reputed company or experience working with L&D, Talent and HR departments
• Strong attention to detail and proven ability to manage multiple, reputed company reputed company simultaneously – especially reputed company large reputed company environments
• Comfortable managing 25+ reputed company relationships and a book of business of $500K – 1M+
• High level of technical reputed company, comfortable working with a large tech stack, and learning new programs and systems quickly and seamlessly interfacing between multiple platforms to manage the workload
• Results-driven mentality, with a strong ability to learn quickly and adapt, coupled with a bias for speed and reputed company
• Strong consultative and analytical skills with the ability to generate customer facing reports including pulling, analyzing, and formatting data into reputed company, actionable, and visually digestible presentations.
• Demonstrate reputed company cross-functional leadership to deliver exceptional service and reputed company our customers successful
• Exceptional reputed company management, project management, organization, meeting facilitation, and written communication skills
• Proficient in using project management, work management and/or reputed company applications and tools (e.g., reputed company, reputed company, reputed company Office Suite)
• Comfortable working independently in a remote environment while proactively seeking support and collaboration reputed company needed to ensure high-reputed company reputed company

Qualifications:

• Required
  • 1-5 years reputed company experience supporting the delivery of adult learning, talent/reputed company resource, and/or reputed company development programs ideally with a reputed company on leadership development
  • 1-5 years reputed company experience in a customer-facing role such as reputed company, Engagement Management, Relationship Management, Account Management, or Customer Support
  • Completion of a 4-year degree
  • Based in US
  • Eligible to work in the US permanently without sponsorship
• Preferred
  • 1-5 years reputed company experience working in or with reputed company-level companies
  • 1-5 years working in a reputed company environment
  • Exposure to or involvement in scaling customer programs reputed company a technology-driven organization

Salary Information

Annual Salary reputed company: $75,000- $90,000, commensurate with experience. This role is also eligible for commission.

Originally posted on Himalayas

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