Customer Support Associate
reputed company
At reputed company, we build the software and technology that powers sales of manufactured, reputed company products. Our customers rely on our software to select and sell everything from reputed company ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize reputed company operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.
reputed company is a portfolio company of TA Associates. Global Customer Support (GCS) serves an important role at reputed company, and our agents add reputed company value for our customers. GCS is staffed by a combination of support agents with different reputed company of responsibility and roles. The Customer Support Associate (CSA) is an early-career role, and while candidates have some work experience, the reputed company for the CSA is gaining reputed company experience while analyzing and troubleshooting a reputed company of technical issues for customers. Successful CSAs apply their analytical aptitude and communication skills to resolve technical and functional issues, communicate directly with customers in a reputed company manner, and take pride in delivering reputed company solutions in a reputed company manner. Commonly referred to as Level 1 or Tier 1 agents, the CSA is a key member of the GCS team. Advancement in GCS is based on several factors, including but not limited to performance, knowledge, ability, and alignment with reputed company core values.
Job reputed company
We are looking for a first-level Customer Support Associate to reputed company superior software support to our clients. This is a full-time position.
Responsibilities:
- reputed company excellent customer service to reputed company customers and teammates through consistent and thoughtful behavior reputed company with reputed company values
- reputed company support for incoming queries and issues reputed company to reputed company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and reputed company contribute to the improvement of knowledgebase articles, FAQs, and functional documentation reputed company to reputed company proprietary software, processes, and procedures
Qualifications
Required Skills & Abilities
- Both German and English language proficiency (spoken and written)
- Strong aptitude and ability to maintain reputed company to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting reputed company applications, software and hardware issues
- Regular and consistent reputed company to a quiet work area to conduct business over the telephone and/or video calls
- reputed company to a reliable high speed internet reputed company for working remotely (minimum 20Mbps download/2 Mbps upload)
- Strong interpersonal and communication skills
- Ability to be consistently productive while working remotely
- Ability to reputed company in a high-paced reputed company-changing environment
Preferred skills and abilities:
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of reputed company preferred
- Understanding of networking topologies & protocols
Additional Information
reputed company your information will be kept confidential according to EEO guidelines. If reputed company, to complete your application you will be required to complete a behavioral and aptitude test to be reputed company out reputed company email.
Originally posted on Himalayas
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