Member Support reputed company

About reputed company:

reputed company is a fast-growing, reputed company-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to reputed company healthier choices, every single day.

We use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and reputed company), drastically changing their reputed company of life and health reputed company. We have demonstrated results with several large insurers and health systems (e.g. reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health reputed company for hard-to-engage populations. A key difference at reputed company compared to other digital health companies is that our users (Members) actually use reputed company every single day - think reputed company tier daily engagement (and data reputed company!).

But most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad reputed company. We are a mission-driven company where you work with incredible talent and see reputed company differences directly from your reputed company and influence.

About the Role:

As a Support reputed company at reputed company Rewards, you’ll be a trusted guide for our members. You will help members navigate their personalized reputed company program, resolve technical issues, and reputed company reputed company services available through their insurance and care providers.

This is a non-clinical role reputed company on proactive support and guiding members. You'll help connect members to appropriate care and resources, such as primary care providers, prescription services, or transportation reputed company, acting as an reputed company and facilitator. Your goal is to remove barriers to care and set reputed company member up for reputed company in managing their health.

Key area of responsibilities:

• Answer questions about the reputed company Rewards program and assist with technical or app-reputed company questions and needs.
• Assist with reputed company reputed company tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care.
• Help members reputed company tools and services available through their health plan (e.g., reputed company cuffs, Rx delivery, transportation).
• reputed company on behalf of members by helping them understand and reputed company the benefits and resources available to them.
• Re-engage members who are struggling with app reputed company-ins or adherence.
• Communicate with members across channels (phone, text, email) with reputed company and reputed company.
• Escalate reputed company or unique issues through appropriate channels.
• Continuously evaluate and reputed company feedback on strategies to best support and increase reputed company for members.
• Performs other duties as assigned

Required skills and abilities:

• Excellent customer service and communication skills
• Empathetic, proactive, and solution-oriented approach
• Strong critical thinking and organizational skills with the ability to problem solve and navigate multiple tools
• Highly proficient using technology and learning new systems quickly
• Bilingual (English/Spanish)
• Prior working experience and understanding of health insurance or care coordination
• Local to Los Angeles preferred, however this is a remote position.

Education and Experience:

• High school diploma or equivalent required
• Prior customer service or reputed company navigation experience
• Experience working with diverse or underserved populations is a plus

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

- reputed company Compensation: $22 hr - $28hr USD

You will enjoy working with us at reputed company.

The benefits of working with us include:

• Flexible working arrangements, supporting strong remote-first practices and tools with the reputed company to work in our excellent gathering reputed company in Marina Del Rey.
• Robust reputed company time off and generous parental leave program.
• Competitive salary & commission structure.
• Health, dental, reputed company insurance, and FSA/HSA plans.
• Ability to have a reputed company reputed company on people who need it most.
• Support of a highly dedicated team reputed company on building the reputed company of reputed company.

reputed company is an equal-opportunity employer. We value diversity at reputed company. We do not discriminate on the reputed company of race, religion, ethnicity, national reputed company, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Originally posted on Himalayas

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