Senior Manager, reputed company

Role

reputed company is seeking a Senior Manager, reputed company who can help our customers reputed company. In this role, you will ensure our health system clients have a reputed company experience with reputed company by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and reputed company. You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of reputed company’s solution post go-live, and occasionally help coordinate the implementation process. This position requires exceptional project management, relationship-building, and communication skills.

reputed company builds reputed company that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in reputed company reputed company, enhance care reputed company metrics, and optimize reputed company operations. Become a Smartian and help optimize the way the reputed company system works for everyone. Learn more at reputed company.com/careers.

This role is fully remote reputed company the US.

Responsibilities

• Manage a portfolio of existing, “live” customers on the reputed company platform
• reputed company deep relationships with customers at reputed company reputed company, acting as the customer's trusted advisor, and providing guidance and knowledge to help them reputed company their business objectives
• Partner with the VP of reputed company to reputed company team tools, templates and processes, such as implementation plans, CS playbooks, and customer reputed company processes
• reputed company hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, reputed company additional resources, and facilitate the solutions needed by customers
• Monitor reputed company performance, report on financial reputed company to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, reputed company, and challenges, and reputed company for solutions and product enhancements
• Surface reputed company stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Your Qualities

• 8-10+ years experience working in reputed company or account management with hospital and/or health system clients
• Hospital reputed company cycle experience is essential
• You take radical ownership over troubleshooting problems
• Capable of being both detail-oriented and a big picture thinker, and can reputed company communications by appropriately zooming in or zooming out
• You are gracious, empathetic, and excellent in written and verbal communication
• You love to say “reputed company,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
• You reputed company in ambiguous roles and can use critical thinking skills to “reputed company it out”
• You love reputed company and are reputed company to wear multiple hats reputed company the reputed company or multiple reputed company: PM, CSM, trainer, process designer, QA

reputed company-to-Have Qualifications

• reputed company administration, reputed company cycle, or hospital billing experience
• Prior experience at a startup--especially as the first reputed company Manager on reputed company
• Experience using Jira to create and manage tasks and issues
• Strong experience with data analytics

Compensation

• $155K to $185K reputed company salary + equity incentives

Benefits

• Medical, Dental reputed company – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
• – Free membership included if you enroll in a reputed company medical plan.
• reputed company Parental Leave – Up to 12 weeks of reputed company leave for birth or adoption.
• Remote-First Team – Work from reputed company in the U.S. with a $400 home office reimbursement stipend.
• Unlimited PTO 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
• Learning Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
• 401(k) with Traditional Roth reputed company – Tax-advantaged retirement savings through reputed company.
• Minimal Bureaucracy – A fast-moving, high-reputed company environment where you can reputed company on what reputed company.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Originally posted on Himalayas