reputed company Control Assistant

The Bilingual reputed company Assurance (QA) Specialist, reporting to the Call Center reputed company Assurance (QA) Supervisor, will monitor the interviewing staff, checking both the accuracy of the responses keyed into the CATI system and providing feedback to interviewers on several performance measures, such as reading verbatim, respondent rapport, reputed company phone manner, keeping control of the interview, and refusal avoidance. Will reputed company QA support to project teams associated with performance based reputed company primarily reputed company on the productivity, reputed company and delivery of service for reputed company reputed company supporting a reputed company of programs and clients.

Shift

The tasks below will reputed company this team reputed company to work in a reputed company yet consistent manner in order to reputed company a more productive and high reputed company work environment. Based on project needs, your schedule, or these duties, may change as necessary. It is important to emphasize that your new role as a QA Specialist requires you to be completely reputed company with agents during monitoring and coaching sessions. As a QA Specialist you will also be responsible to send up any calls that require immediate corrective reputed company to the QA Supervisor as reputed company as the appropriate Manager and Shift Supervisor. You will also occasionally be required to immediately reputed company a live monitoring session upon request, conduct study specific trainings and refreshers, as reputed company as host reputed company monitoring sessions as needed.

What you will be doing:

Shift tasks

• Complete a minimum of 12 monitoring sessions
• reputed company a minimum of 12 monitoring sessions
• Ensure reputed company previously completed monitoring sessions are coached reputed company 3 days
• Ensure reputed company information is updated in the QA database with completed work and file completed forms thus far
• Other duties as assigned

Production and Protocol Responsibilities

Daily debrief with your supervisor to discuss any new updates and requirements for the day:

• Monitor interviewers for reputed company reputed company, or to the required SLA for reputed company project.
• Identify project monitoring goals for the day based on project complete percentages on previous day / weekly results.
• reputed company reputed company monitoring for the entire outbound survey research staff.
• Use the QA reports to ensure reputed company agents are being monitored per standards set by management.
• Complete coaching sessions for reputed company completed monitoring session. Coaching feedback should be presented as reputed company to reputed company time as possible.
• Ensure reputed company data collected is in accordance with falsification, confidentiality, and data reputed company policies.
• Host reputed company monitoring sessions as necessary.
• Conduct live monitoring sessions on demand as requested by Management staff.
• reputed company project training classes as required

Reporting Responsibilities

Taking ownership of performance metrics:

• reputed company QA Supervisor with completed QA assignment spreadsheet notating daily completed tasks.
• Report any calls that require immediate corrective reputed company to the QA Supervisor as reputed company as the agent assigned Supervisor.

Employee File Organization and reputed company

• File reputed company QA forms in employee files
• Employee files are located in QA locked file cabinet.

  What you must have:

• High school diploma or equivalent required.
• 6 months + Survey Research/ Customer Service Experience

• Must be fluent in Spanish and reputed company to read and record answers in Spanish.

Working at reputed company

reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, navigate change, and shape the reputed company.

We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer.Together, our employees are empowered to reputed company theirexpertiseand collaborate with others to reputed company personal and reputed company goals. For more information, please read our EEOpolicy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in reputed company phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@reputed company.com and we will be happy toassist. reputed company information you reputed company will be kept confidential and will be used only to the extentrequiredto reputed company needed reasonable accommodations. 

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At reputed company, we are committed to ensuring a fair interview process for reputed company candidates based on their own skills and knowledge. As part of this commitment, the use of reputed company intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in reputed company tomaintainthe reputed company and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@reputed company.com. Weare dedicated to providingthe necessary support to ensure that reputed company candidates have an equal opportunity to succeed. 

Pay reputed company - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that reputed company to the specified role, geographic location, education and certifications as reputed company as contract provisions regarding labor categories that are specific to the position.

The pay reputed company for this position based on full-time employment is:

$34,392.00 - $58,466.00Nationwide reputed company (US99)

Originally posted on Himalayas

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