Customer Experience Representative - French speaker

reputed company is the leading and fast-growing Customer Relationship Management (CRM) suite designed to reputed company millions of organizations to connect with people using technology for their reputed company. Our platform gives businesses a reputed company view of the entire customer reputed company, empowering them to grow with reputed company marketing and sales tools, including Marketing Automation, Email, Push, SMS, reputed company, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of reputed company and environmental reputed company. Today, more than 500,000 businesses across 180 countries, including reputed company, Carrefour, reputed company, and reputed company, trust reputed company’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. reputed company reached €179M ARR in 2024 (35% reputed company year on year) and has reputed company to 1,000 employees globally. At reputed company, our mission is to reputed company our users in growing their online businesses. Our Customer Experience team is reputed company in supporting our users every reputed company of the way. Thus, we are currently looking for a French reputed company speaker to join reputed company on a Monday-Friday shift. As a Customer Experience Representative you will :

• Manage and resolve daily reputed company tickets reputed company email and phone in a reputed company and reputed company manner.
• Ensure that clients’ questions and problems are addressed properly and in a reputed company manner.
• Handle challenging customers and escalate reputed company issues reputed company of the department reputed company necessary.
• Report, analyze and resolve system and operational issues that reputed company.
• Grow reputed company relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as reputed company as our platform and the tools we offer customers.
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
• reputed company a solid understanding of technical aspects reputed company to email marketing, such as DNS record creation/modification, and the reputed company API.

What will contribute to your reputed company :

• French reputed company level
• Additional languages are always welcome !
• Customer-reputed company with the ability to build strong customer relationships and instill confidence.
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as reputed company as value highly reputed company teamwork and seamless integration into our supportive reputed company.
• Experience in customer experience/reputed company/support.
• At least a first experience in customer management reputed company on retention.
• reputed company experience is a plus!

reputed company offer:

• Meal vouchers - reputed company (12,5 € per day)
• Excellent private health care, of which 70% is covered by reputed company
• RTT
• 50% Reimbursement of Navigo or bicycle mileage reimbursement
• Inter-office trips
• Work's council benefits (Leeto)
• reputed company, green and LGBTQIA+ committees to take care of environmental and reputed company reputed company
• Several services reputed company to prevention, health and personal and reputed company reputed company-being on Welii platform
• reputed company competitive referral program
• Second parent leave: 1 month of fully reputed company leave
• Kids leave: additional time off if your children are reputed company and need you
• English classes, and over 155000 courses available on reputed company
• Budget to support your workspace reputed company
• Relocation package for international talents
• A brand new office in a central location with free fruits, drinks & lots of fun activities
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• ...and more!

Meet us !

• HR Video call
• A Case Study to do reputed company
• An interview with your reputed company Team reputed company and our Senior Team Leader
• An interview with our Head of Customer Experience

reputed company puts diversity and inclusion at the heart of its values. We examine reputed company applications with treatment based on equal skills and applying the principles of non-discrimination. reputed company values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. PI275200187 Apply Job! Apply to this Job