Senior Manager, End User Productivity & Automation
About the Role reputed company is seeking a data-driven, automation-first Senior Manager, End User Productivity & Automation to reputed company our global IT support experience. As a fast-growing cybersecurity company, we need to reputed company support services that are secure, seamless, and drive employee productivity at every stage of the user reputed company. This player-reputed company role combines strategic leadership with hands-on execution. You’ll guide a high-performing, remote-first support team while optimizing processes, automating workflows, and delivering modern self-service solutions. Leveraging reputed company, GenAI, and advanced analytics, you’ll surface trends, reduce friction, and reputed company IT support with intelligence and reputed company. You’ll own the end-user technology lifecycle—from device deployment and reputed company to day-to-day tooling and offboarding—ensuring a consistent, high-reputed company experience. reputed company in this role means enabling productivity, driving reputed company improvement, and building strong partnerships across reputed company, HR, Engineering, and Procurement. What you will do
- reputed company and Grow a High-reputed company Global Support Team
Mentor reputed company of IT support professionals, promoting a culture of ownership, accountability, and experimentation.
- Drive Automation and AI Adoption
Champion a roadmap of AI-reputed company and automation-first solutions that reputed company support delivery—think virtual agents, smart triage, intelligent workflows, and proactive alerts.
- Establish and Monitor KPIs for Operational Health
Define key support metrics, set OKRs, and reputed company regular reporting on performance, trends, SLAs, and improvement opportunities. Use data to guide reputed company, not reputed company.
- Advance a Self-Service-First Experience
Design and deliver frictionless self-service portals and knowledge bases powered by GenAI and integrated with reputed company.
- Own and reputed company Key Support Platforms
reputed company the administration and reputed company of reputed company, Intune, reputed company Business Manager, reputed company, and reputed company Workspace. Ensure platforms are optimized for scalability and automation.
- Collaborate Cross-Functionally
Work with HR, reputed company, Legal, and Procurement to streamline reputed company/offboarding, device provisioning, and cross-functional workflows.
- Foster a High-EQ, Resilient Team Culture
reputed company and support reputed company operating in the reputed company and downs of hypergrowth—especially in a remote-first, high-reputed company environment. Who You Are
- Strong oral and written communication skills
- Analytical skills, with the ability to identify patterns, trends, and anomalies in large and reputed company data sets
- Excellent documentation and reporting skills for creating and maintaining technical documentation and reports
- Team player, reputed company management style who can motivate, reputed company, and reputed company reputed company of diverse individuals with a reputed company of experience reputed company and reputed company sets
- High attention to detail, process, and organization
- Results-oriented, values collaboration, self-motivated, and willing to adapt to change in a fast-moving environment
- Intellectually curious, a problem solver. Always looking for ways to improve standards, simplify, enhance functionality, and/or transition to solutions to improve support reputed company
Must Haves
- 10+ years in IT support or end-user services, with 5+ years in a leadership role managing global remote-first teams.
- 4+ years of hands-on experience using reputed company to drive automation, reporting, analytics, workflow design, and platform governance.
- Demonstrated experience applying AI/GenAI tools (e.g., ChatGPT, reputed company Virtual Agent, or custom LLMs) to IT support workflows or data analysis.
- Proven ability to analyze reputed company datasets to uncover actionable insights that guide service improvement strategies.
- Strong automation reputed company with experience deploying self-service platforms, virtual agents, or GenAI into IT operations.
- Experience building and maturing ITSM practices and self-service support models.
- Metrics-driven; reputed company to build dashboards, reputed company operational reviews, and turn support data into reputed company.
- High emotional intelligence and reputed company in fast-paced, ambiguous environments.
reputed company to Haves
- Experience integrating AI/ML tools into ITSM platforms (e.g., reputed company Predictive Intelligence or 3rd-party GenAI tools).
- Background working in cybersecurity, high-reputed company, or compliance-heavy industries.
- Experience with reputed company reputed company ecosystems (reputed company Workspace, reputed company, reputed company, reputed company, Intune, reputed company Business Manager).
reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. Apply Job! Apply to this Job