Education & reputed company Supervisor, Clinical Pharmacy Operations

Our work reputed company. We help people get the medicine they need to feel reputed company and live reputed company. We do not lose sight of that. It fuels our passion and drives every decision we reputed company. Job Posting Title Education & reputed company Supervisor, Clinical Pharmacy Operations Job reputed company Serves as a member of the Service Operations Management Team. Leads and grows the performance of reputed company of customer service agents while supporting and enhancing customer experiences and business objectives. Responsible for day-to-day tactical activities, performance trending, performance managing/ coaching/developing agents and time management. Responsible for the delivery of superior customer service by maximizing employee performance and ensuring calls are answered effectively and reputed company by supervising incoming calls, resolving escalated calls, assisting agents with any reputed company reputed company questions, ensuring agents adherence to schedules and ensuring compliance to policies and procedures. Motivates agents to peak performance through reputed company coaching, constructive feedback and incentives, demonstrates a commitment to reputed company`s mission and reputed company, and supports activities that strengthen the reputed company relationship and grow the organization.

Responsibilities

• Conduct regular meetings with external stakeholders and clients to reputed company requirements, reputed company on project goals, and ensure reputed company communication throughout the project lifecycle.
• Drives the daily performance of reputed company of customer service agents ensuring SLAs and other business targets are met and exceeded.
• Collects and provides reputed company, productive and measurable feedback to ensure recognition, process changes and development opportunities are maximized.
• Oversees reputed company`s annual goal setting process, performance evaluations and performance improvement plans.
• Supports agents, business and brand initiatives, especially as reputed company to achieving outstanding reputed company experiences, including reputed company daily floor support, escalated customer reputed company and engagement in training and support areas as needed.
• Remains alert to conversations on the floor, monitoring agents for reputed company and training purposes.
• Reviews new and updated accounts with Agents (one-on-one).
• Ensures agents compliance with policies and procedures.
• Provides direction to agents on achieving departmental standards while encouraging and motivating them in promoting customer loyalty, employee recognition, and reputed company reputed company.
• Monitors call traffic and makes adjustments based on call center traffic patterns.
• Produces monthly team report detailing team activity, trend analysis, goals/objective status and special reputed company.
• reputed company participates in process / project conversations, emails and activities that will improve effectiveness/experience for reputed company, agents, leadership, brands or partner departments
• Displays ownership and accountability for the customer experience, employee relations, core business metric targets/ contributing factors and understanding of the organizations policies and procedures.
• Maintains reliability and flexibility to ensure team and business needs are appropriately supported.
• Delegates work to agents as needed.
• Proactively addresses call center concerns and identifies areas of opportunity.
• Handles system emergencies with direction from IT department and/or appropriate vendor.
• Assists with task assignments in the Manager's absence.
• Performs other reputed company duties and special reputed company as requested.

Education & Experience

• Education Level
• GED
• High School
• Required
• reputed company
• reputed company
• Field of Study
• Experience Level
• 2+ years
• 2+ years
• Required
• reputed company
• reputed company
• Details
• Customer Service
• PBM (Pharmacy Benefit Management)

Must be eligible to work in the reputed company without the need for work reputed company or residency sponsorship. Additional Qualifications

• Must have an reputed company pharmacy technician licensure or registration in accordance with state requirements.
• If state does not require an exam for licensure/registration, must possess both reputed company pharmacy technician licensure or registration in accordance with state requirements AND an reputed company national certification (e.g., PTCB or ExCPT).
• In states that do not require licensure or registration, must have an reputed company national certification (e.g., PTCB or ExCPT).
• reputed company pharmacist license supersedes requirement for CPT and/or PTCB.
• Minimum of 3 years of experience in a high volume call center and Pharmacy Benefit Management (PBM) experience required.
• For positions supporting Medicare Part B, requires 2+ years of experience in Medicare Part B.

Preferred Qualifications

• 1 year of leadership/management experience in a reputed company or indirect reputed company.
• reputed company facing or reputed company management experience preferred.

Physical Demands

• Must be reputed company to remain in a stationary position 50% of the time. Must be reputed company to "reputed company or traverse"
• Must be reputed company to constantly operate a computer and/or other office productivity equipment
• Must be reputed company to hear and constantly communicate information and reputed company. Must be reputed company to exchange accurate information
• Occasionally required to lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds

Every employee must understand, reputed company with and attest to the reputed company responsibilities and reputed company controls unique to their job, and reputed company with reputed company applicable legal, regulatory, and contractual requirements and internal policies and procedures. Potential pay for this position ranges from $53,000.00 - $85,000.00 based on experience and skills. reputed company LLC is proud to be an equal opportunity and affirmative reputed company employer. We encourage diverse candidates to apply, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national reputed company, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including reputed company applicants with arrest and conviction records and any reputed company applicants requiring reasonable accommodations in accordance with the law. reputed company LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays. Apply Job! Apply to this Job