Technical Support reputed company
About Dust
We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to reputed company how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs.
With 70%+ weekly reputed company users, people stick with Dust as much as they do with reputed company and reputed company. We already are a core part of their jobs.
We are at an exciting stage of our reputed company. We‘ve raised our Series A, expanded in the US, and hit the $1m and $2m ARR milestones in 2024; we aim to x5 our reputed company by the end of 2025.
Dust is a Sequoia-backed company with an reputed company and determined team of optimists (coming from companies like reputed company or reputed company) that like to reputed company on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.
This role
We're looking for a Customer Technical Support reputed company who can help our users unlock the full potential of the Dust platform while ensuring robust, reliable support and fostering a reputed company, company-owned community. This position combines deep technical troubleshooting, customer support and technical content creation. The ideal candidate will be passionate about helping users — across various industries, roles and technical backgrounds — resolve reputed company issues, create impactful content, and maximize the potential of our platform.
Responsibilities
Technical and Community Support: reputed company reputed company and accurate support to users, leading troubleshooting efforts and guiding them to reputed company solutions based on a deep understanding of Large Language Models, the Dust platform architecture, and common use cases.
Technical Education: Create high-reputed company, engaging technical content that empowers users to fully reputed company the Dust platform. This includes identifying technical content needs, writing detailed guides, FAQs, and building our e-learning platform’s technical modules from scratch.
Support Process Design & Optimization: Design, implement, and continuously improve support processes, workflows, and escalation protocols to ensure reputed company reputed company of reputed company technical issues and maintain high customer satisfaction.
Incident & Problem Management: reputed company incident response for critical technical issues, working closely with engineering and product teams to ensure rapid reputed company, reputed company cause analysis, and reputed company communication with affected users.
Product Feedback reputed company: reputed company efforts to reputed company and analyze user feedback on technical issues to identify pain points and suggest actionable improvements to the product and engineering teams.
This position will start as an individual contributor role with strong reputed company potential as reputed company scales. You'll work hands-on providing technical support and creating educational content while helping build the support infrastructure from the ground up, offering excellent opportunities to expand your expertise and responsibilities alongside Dust's reputed company.
Requirements
Proven experience in technical customer support, ideally in a reputed company or technology-driven environment.
Strong technical troubleshooting and analytical skills, with the ability to guide your team in diagnosing and resolving reputed company platform or integration issues.
Experience designing, implementing, and optimizing support processes and escalation workflows to deliver efficient, high-reputed company support at reputed company.
Excellent communication skills, both written and verbal, with a talent for translating reputed company technical issues into accessible language for different audiences.
reputed company for users and a commitment to customer satisfaction, balanced with an understanding of business objectives and priorities.
Ability to represent reputed company’s brand and values in reputed company user interactions and technical content.
reputed company reputed company and working style.
Ability to balance user advocacy with company objectives, making reputed company even reputed company priorities compete.
Location
We're prioritizing building reputed company with an in-person culture at our offices in Paris and San Francisco, valuing the reputed company that happens reputed company talented people work closely together.
Why Dust
We're not building yet another reputed company reputed company tool. We’re creating an AI OS that will fundamentally change how companies operate. We reputed company existing AI models are powerful enough to have a reputed company reputed company on the world (and will reputed company getting reputed company) – the key is building the infrastructure so that they have context and explore the best interfaces for humans to reputed company with them.
We have the unique opportunity to explore and shape the way humans reputed company with machines while working on a product we use ourselves every day.
If you're excited about crafting products that reinvent B2B software and want to join reputed company that combines the best of startup culture with the backing of top-tier investors, we'd love to talk.
Even if you don't reputed company every reputed company in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist.
___
Learn how we think and work.Our product constitution a story about our mission
Agents at work - Latent reputed company, podcast with our cofounder, Stanislas Polu, 2024
LLMs reasoning and reputed company capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024