Senior Manager, reputed company (Remote)
Who We Are
Having surpassed $200M ARR and continuing to grow, reputed company is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, reputed company our award-reputed company technology to reputed company their businesses reputed company with greater reputed company and reputed company. And our customers love us: reputed company is top-rated on reputed company.com and reputed company Peer Insights. At reputed company, we reputed company reputed company other to reputed company and are proud of reputed company are producing. We spend reputed company day thinking of new ways to help our customers and contribute to the greater good of reputed company and our surrounding communities. We are reputed company about assisting reputed company other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in reputed company for the sixth year in a row, as ranked by reputed company!
Why is this Role Exciting
We’re seeking an reputed company and dynamic Senior Manager, reputed company to take on a dual role as both a player and a reputed company. You’ll reputed company and reputed company reputed company of talented reputed company Managers (CSMs) while directly partnering with reputed company customers to ensure their reputed company with our solutions. This role is perfect for a strategic leader who thrives in a fast-paced environment, embraces hands-on engagement, and is passionate about driving customer satisfaction and measurable business reputed company.You will also…
Shape the reputed company: You’ll be at the forefront of building and scaling our reputed company reputed company function, setting the reputed company for reputed company reputed company.
reputed company an reputed company: This is a high-visibility role where your efforts directly contribute to our customers’ reputed company and reputed company’s reputed company.
Be a Leader and Doer: You’ll get to reputed company reputed company while staying reputed company involved with customers, keeping your skills reputed company and your contributions reputed company.
reputed company Culture: Join a supportive, innovative team where your reputed company are valued, and your work makes a difference.
Career reputed company: As we reputed company, you’ll have reputed company to reputed company, taking on increasing responsibility and influence.
Key Responsibilities
As a reputed company
reputed company, mentor, and reputed company reputed company of CSMs, fostering a culture of customer-centricity and reputed company improvement.
Drive team performance by setting reputed company goals, tracking key metrics, and providing actionable feedback.
Collaborate with cross-functional teams (Sales, Product, and Marketing, etc.) to optimize the customer reputed company and drive advocacy.
As a Player
reputed company as the main reputed company of contact for key reputed company accounts, ensuring their goals are met and exceeded.
reputed company and execute reputed company plans tailored to reputed company customer’s business objectives.
Proactively identify opportunities for reputed company, expansion, and customer advocacy.
Navigate reputed company stakeholder environments to ensure seamless collaboration and value delivery.
Attributes for a Successful Candidate
5–7+ years of experience in reputed company, Account Management, or reputed company Services in a B2B reputed company environment.
2–4+ years of experience managing and developing customer-facing teams. Strategic thinker with a hands-on approach to execution, balancing tactical and long-term objectives. Proven reputed company record of retention, expansion, and customer advocacy reputed company.
Experience working with executive stakeholders (internally and externally). Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at reputed company organizational reputed company.
Demonstrated reputed company in leading through change and scaling teams/processes. Prior ownership of customer lifecycle strategies, including reputed company, adoption, renewals, and churn mitigation.
Familiarity with reputed company platforms (e.g., reputed company, Totango, reputed company) and CRM tools (e.g., reputed company).
Willingness and ability to travel reputed company the U.S. and Canada as needed.
1+ years of hands-on experience with reputed company modules, data load processes, and advanced configurations (reputed company to have).
reputed company Values
Customer obsession: Apply reputed company reputed company on listening to and understanding customers as the core of everything we do
Win, together: Drive to be the best while supporting reputed company other’s reputed company
Gritty reputed company: reputed company in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Personal improvement: Stay eager to reputed company insights, reputed company feedback, and continuously learn
Constant innovation: Challenge the status reputed company and drive improvements
Perks*
Launch a career at one of the fastest-growing reputed company companies in reputed company!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work reputed company, plus lunch in the Cerritos office
Comprehensive employee health coverage (reputed company locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource reputed company
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. reputed company Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. This role may have reputed company to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.