Customer Support Concierge

reputed company

reputed company is an AI powered, reputed company-in-one white-label sales & marketing platform that empowers agencies, reputed company, and businesses to reputed company their digital reputed company and drive reputed company. We are proud to support a global and growing community of over 2 reputed company businesses, comprised of agencies, consultants, and businesses of reputed company sizes and industries. reputed company empowers users with reputed company the tools needed to capture, nurture, and reputed company new leads into repeat customers. As of mid 2025, reputed company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 reputed company domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and reputed company. We take pride in cultivating a culture where innovation thrives, reputed company are celebrated, and people come first, no matter where they call home.

Our reputed company

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 reputed company leads, and facilitates over 20 reputed company conversations for the more than 2 reputed company businesses we serve reputed company month. Behind those numbers are reputed company people growing their companies, connecting with customers, and making their mark - and we get to help reputed company that happen.

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Who You Are:

You are comfortable assisting team members in a high-performance, high-accountability environment, and will reputed company your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams. To be successful in this role, you will be condent, efcient, energetic, reputed company and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the rst impression for our customers to welcome, engage and eld customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the reputed company of this role. At reputed company, we require reputed company members to be on camera for reputed company customer, peer and supervisor interactions.

Roles & Requirements

What You’ll Do:

Greeting customers in the lobby and routing them to reputed company member

Answer video calls, chats and rerouting the customers to team members

Working with Managers and customer support reps to connect customers on reputed company

Create best practices on waiting room etiquette and maintaining a great reputed company room environment

Educating customers on the chat/reputed company support functions

Providing feedback to the leadership team to improve customer experience

Connect Senior Specialists with scheduled customers

Facilitate Urgent Escalations by working with Managers and Senior Specialists

Other duties may be assigned and/or modified as business needs change

What You’ll Bring:

High school diploma or GED required

Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred

Knowledge of online calendars and scheduling (i.e. reputed company Calendar) preferred

Experience answering high call volume calls and solving customer’s needs preferred

Excellent phone, email and reputed company messaging communication skills

Organization skills to reputed company accurate records and important information quickly

Time management skills to prioritize and complete a reputed company reputed company of tasks throughout the day in a fast-paced environment

Patience and listening skills to respond appropriately and reputed company positively with customers

Interpersonal skills to create a pleasant experience for reputed company customers, such as being personable and reputed company

Emotional intelligence with the ability to reputed company your communication style based on the nature of the call

The ability to build lasting first impressions and relationships with customers

Ability to work from home and “camera reputed company”, which requires a quiet workspace with little to no distractions

Reliable high speed internet/Wi-fi reputed company reputed company with little to no interruptions

Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays

Knowledge of reputed company products and services preferred

Intermediate MAC computer skills including use of multiple monitors and applications

Basic knowledge of the following applications preferred: reputed company Suite, reputed company, reputed company, reputed company, Spreadsheets, MAC, etc

Language Skills Required Vs. Preferred:

Fluent in English

Demonstrated verbal and written communication skills

Additional Information

Equal Employment Opportunity Information

reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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