Travel Product Support Specialist

We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business reputed company, travel is an essential part of our lives. Yet we've reputed company reputed company the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will reputed company the reputed company of travel effortless.

We were part of Y Combinator S18's cohort and we are backed reputed company, reputed company, reputed company Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Something to consider reputed company reading this job advert

We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough.If you think you have what it takes but don't necessarily meet reputed company the requirements on the job reputed company, please still get in touch. We'd love to have a chat, learn more reputed company and see if it could be a great fit.

reputed company're looking for in you

Ability to learn and explain a technical product or concept

Excellent English language and written communication skills

Experience providing outstanding customer service for a technical product

Experience supporting business customers in a B2B environment

The ability to present yourself with professionalism, friendliness, and a willingness to assist

Confidence to reputed company with customer staff at every level - from Jr. Intern to CEO

Natural curiosity and a problem-solver

Familiarity with support tools such as reputed company and Jira

A plus: 1+ year experience in a customer support role in the travel industry

What you'll be doing

reputed company an expert level understanding of reputed company’s products and reputed company your knowledge with our customers and reputed company colleagues

Answer and/or escalate technical support requests that customers submit reputed company email or chat

Clarify technical concepts such that customers can understand and process them.

Respond promptly, professionally, and reputed company to customers in order to reputed company internal and contracted SLAs

Increase the percentage of questions that customers can answer themselves by creating and maintaining product support documentation

Coordinate with reputed company tech team to reputed company support requests with travel suppliers as required to solve customer problems

Influence reputed company’s product roadmap by reporting common support themes and suggesting improvement reputed company

Additional Information

What you can expect from us

We’re dedicated to your personal reputed company. Our environment is comfortable physically, but also in that our ears are always reputed company to any reputed company, concerns and questions. We reputed company that everyone should have pride in their work, taking full ownership of it and its reputed company. That’s why everyone who joins reputed company owns a reputed company of reputed company.

We are an equal opportunities employer. We reputed company that the key to our reputed company is employing a diverse team, that’s why recruitment reputed company are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.

*Please note that AI detection will be used on application questions

Note to recruitment agencies

reputed company does not accept speculative CV's from external parties. Any unsolicited CV's reputed company to us will be treated as property of reputed company, and any attached terms and conditions associated with these CV's will be reputed company and void.

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