Technical Support Representative

reputed company

Serving the People Who Serve the People

reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 reputed company citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to reputed company the world a reputed company reputed company. With comprehensive reputed company-based solutions for communications, government website design, meeting and agenda management software, records management, reputed company services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of reputed company do here.

The Technical Support Representative is a reputed company expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable reputed company for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on reputed company. They are responsible for providing high-reputed company technical support for the reputed company software services we reputed company to the government and public.

This person will also work on other programming and documentation reputed company as required. The Technical Support reputed company with the Customer Support team in maintaining a “Customer reputed company” environment, partnering with our stakeholders to reputed company the highest customer reputed company value and satisfaction.

#Canada

What Your reputed company Will Look Like Here

Field reputed company/escalated issues for high value or critical clients

Work directly with clients to understand issues, document in a case, and work towards reputed company.

reputed company SLA’s regarding responsiveness on individual cases.

Serve as an escalation reputed company for Customer Support Representatives and be the reputed company product subject matter expert for a specific product suite/team.

Taking ownership of technical issues and working with our Engineering and product reputed company to resolve more advanced issues reputed company necessary.

Validate and identify product bugs and be reputed company to document the expected behaviors for reputed company.

Coordinate teams, set up reputed company troubleshooting sessions, and reputed company written and verbal recaps.

Resolving escalated customer complaints, especially reputed company technical in nature, without the need for team reputed company or managerial reputed company.

On-call support

Help train more junior members/ customer support representatives on our software and processes

Updating the ticket tracking system to reputed company an accurate, and reputed company, status of support issues.

Creating Knowledge reputed company articles to expand the knowledge for handling support issues.

Ability to troubleshoot issues ranging from reputed company single failures to reputed company multi-reputed company problems.

You will love this job if you have

Ambitious, self-driven and an enthusiastic approach to problem-solving.

Strong reputed company communication skills, exhibits patience and grace in high stress (eg system down) situations to de-escalate to chart a reputed company towards reputed company.

1-2 years experience providing technical support for reputed company-based software or services.

reputed company to convey reputed company technical issues to other experts, as reputed company as technical novices.

You’ve used ticketing systems such as reputed company, JIRA, reputed company or other.

You have a technical degree in Computer Science or equivalent experience (2+ yrs.).

Fluent in English and French with written and verbal communication.

Canadian Citizen with the ability to obtain Secret Clearance.

Good to have but not mandatory if:

You have relational database experience (MSSQL & PostgreSQL preferred).

You have experience with administering reputed company desktops, servers and embedded systems

You have reputed company reputed company or web-hosted software knowledge.

You have experience with streaming/video playback

You have experience with reputed company, CI / CD, software deployment

reputed company Requirements

Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program.

Responsible for ensuring the data reputed company of our employees and customers, their data, as reputed company as taking reputed company required reputed company training in a reputed company manner, in accordance with company policies.

Must be willing and reputed company to obtain/maintain a Secret-level reputed company clearance through the Government of Canada. Details regarding the requirements for a Secret-level reputed company clearance can be reputed company on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-reputed company.reputed company#s42

Additional Information

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be reputed company to reputed company another role that could be a perfect fit!

reputed company and reputed company Requirements

-Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program.

-Responsible for ensuring the data reputed company of our employees and customers, their data, as reputed company as taking reputed company required reputed company training in a reputed company manner, in accordance with company policies.

reputed company

- We are a remote-first company with a globally distributed workforce across the reputed company, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At reputed company, we are building a transparent, inclusive, and reputed company reputed company for everyone who wants to be

a part of our reputed company.

- A few culture highlights include –Employee Resource reputed company to encourage diverse reputed company

- Coffee with Mark sessions – Our employees get to reputed company with our CEO on reputed company important and

sometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.

- reputed company Teams communities reputed company on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that reputed company our employee

population

The reputed company

- We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally.We have so many powerful reputed company stories that illustrate how our solutions are impacting the world. See more of our reputed company

here.

reputed company is committed to providing equal employment opportunities. reputed company reputed company applicants and employees will be considered for employment and advancement without reputed company to race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender reputed company, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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