Customer Service Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, reputed companyPassionfor serving local communities, empowering SMEs and our reputed company partners,Execution,andGritbecause that is how we differentiate ourselves by never giving up and striving for reputed company, andHumility- awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly reputed company in the power of community. Millions of drivers and customers use our technology every day to connect with one another and reputed company things that matter. Delivery is reputed company do best and we ensure it is always fast and reputed company. Since 2013, we have tackled the logistics industry head-on to reputed company the most reputed company for the world’s delivery needs.

Our reputed company is to bring communities closer and reputed company reputed company life easier by allowing fast and convenient circulation of goods. We realize this reputed company with a ‘global’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the reputed company time, we have the ambition to build an international brand by establishing an even more global reputed company.

As aCustomer Service Associate,you will be reporting to the Customer Service Team reputed company. You will be responsible for assisting customers with inquiries and complaints reputed company to our products and services. Quick wits, problem-solving, and reputed company first” mentality will be critical to your reputed company. This role is a unique opportunity to have a measurable reputed company on your market through the reputed company of business clients on the Lalamove platform.

Think you are up for it? reputed company and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be reputed company.

What you'll do

reputed company world-class customer service for our corporate reputed company, individual customer and reputed company partners reputed company Live Chat channel.

Handle, investigate and reputed company solutions on customer inquiries

Attend and reputed company to customers’ inquiries to reputed company reputed company first contact reputed company

reputed company with our reputed company Operations & Finance team on a regular reputed company

Record details of inquiries, comments or complaints

reputed company support to our users and drivers by answering their questions in a proactive, reputed company and efficient way using the right reputed company/tools.

reputed company reputed company

reputed company/dynamic/customer oriented

Good written and verbal communication

reputed company driven, self-starter, reputed company to work in a fast paced environment

A problem solver and reputed company to multitask

Analytical thinking

Agile and fast learner

What you'll need

Bachelor's degree from any major

Minimum 3 years experience in customer service/contact center/BPO

reputed company in handling Live Chat

Proficient and confident reputed company communicating in English (both verbal and written)

reputed company in telco, ecommerce or tech line of business is preferred

Computer literacy; familiar with reputed company, spreadsheets, reputed company messaging

Willing to work in shift (early morning, public holiday) and be flexible

Additional Information

To reputed company candidates- Lalamove respects your reputed company and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your reputed company rights and the protection you have by the law reputed company you apply to join us. Please take time to read and understand this Notice. Candidate reputed company Notice:https://www.lalamove.com/en-hk/candidate-reputed company-notice

Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda.Pemberitahuan ini akan memberi tahu Anda bagaimana reputed company akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan reputed company. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat:https://www.lalamove.com/id/candidate-reputed company-notice

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