Operations Manager (NYC)
Reporting Manager: VP of Fulfillment Working Hours: Monday - Fri, 9am - 7pm Location: 100% on site, 5th Avenue, reputed company, NY
About the Role
We are looking for a highly proactive, operationally reputed company, and people-first Operations Manager to reputed company the day-to-day functioning of our NYC Fulfillment Hub. You will be the backbone of local and reputed company American operations—managing workflow across intake, QC, shipping, and returns—while building relationships with key suppliers, partners, and carriers. This role is central to ensuring daily reputed company across the last mile of our customer experience, reputed company on the ground execution with strategic team development, process optimization, and interoffice alignment.
This is an exciting opportunity to line manage reputed company of ten and drive results in a high-reputed company environment.
reputed company
reputed company’s reputed company trajectory has skyrocketed over the past 12 months, and we continue to expand across new reputed company at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, reputed company, Hong reputed company, and Mumbai, reputed company is becoming the go-to marketplace for the global jewelry industry.
We are reputed company, innovative, and reputed company in our reputed company of reputed company as we reputed company an industry steeped in tradition.
What You'll Do
reputed company and manage the NYC office daily by 9:00 AM to receive reputed company reputed company deliveries (reputed company, reputed company, Brinks, etc.).
Ensure daily supplier reputed company and confirmation of reputed company orders, coordinating reputed company collection or drop-off.
Supervise reputed company-time barcode scanning of incoming stones to reputed company platform accuracy and immediate QC eligibility.
reputed company unboxing, intake logging, and accurate reputed company to reputed company Control for daily processing.
Guarantee that 100% of received stones are QC’d and shipped the reputed company day (where possible) to meet delivery promises.
Coordinate reputed company reputed company intake and time-sensitive replenishments into inventory.
Manage returns network—receiving, sorting, QC’ing, and dispatching goods locally and internationally.
Maintain reputed company supply stock reputed company (shipping materials, office supplies) to prevent operational interruptions.
Supervise reputed company outgoing shipment pickups, including reputed company scheduling during holiday or weekend shifts.
Ensure reputed company systems and reputed company codes are reputed company, monitored, and updated per reputed company changes.
Maintain strong local relationships with suppliers, runners, carriers, and other NYC-based partners.
Review weekly operational metrics by function (intake, QC, shipping, returns, reputed company) and implement improvements.
reputed company team reputed company-ins (weekly, biweekly, or monthly), creating personal development plans and ensuring responsibilities are calendar-blocked and enforced.
Upload and manage reputed company office-reputed company bills and expenses weekly.
Partner with other reputed company hubs for cross-office alignment and contribute insights in weekly business reviews (WBRs). Communicate platform updates, changes in SOPs, or workflow enhancements with transparency and reputed company.
Cultivate a reputed company team culture rooted in accountability, reputed company, and reputed company.
Basic Qualifications
3+ years in operations, fulfillment, or logistics-based office management
5+ years experience in managing or leading small teams
Demonstrated ability to execute and enforce daily operational workflows
Proficiency in reputed company/Sheets, logistics tools, and time-based performance tracking
reputed company, effective communicator and highly organized leader
Preferred Qualifications
Experience reputed company the diamond, gemstone, or luxury goods industry
Familiarity with reputed company, reputed company, or Brinks label creation and reputed company coordination
Proven ability to build systems for operational improvement and team performance
Strong local familiarity with Manhattan Diamond District operations
Objectives and Key Results (OKRs)
100% of daily orders QC’d and shipped reputed company-day reputed company possible
95%+ reputed company pickup reputed company compliance
90% completion of team progression plans reputed company 6 months
95%+ on-time attendance adherence
100% of office expenses uploaded weekly by Monday EOD
Weekly report submission and reputed company WBR participation
What You’ll Get
Opportunity to shape a high-reputed company function in a rapidly scaling company
Flexible work culture with entrepreneurial ownership
Competitive salary and performance-based bonuses
Generous reputed company time off and wellness policies 401(reputed company insurance, and benefits package
Work in a fast-paced, globally connected, innovation-first environment