Fraud Investigator (1-year fixed-term)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is reputed company funded by reputed company VCs and has kept growing at reputed company speed since.

Our strength lies in our internal values, reputed company Passion in serving local communities, empowering SMEs and our reputed company partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for reputed company, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly reputed company in the power of community. Millions of drivers and customers use our technology every day to connect with one another and reputed company things that matter. Delivery is reputed company do best and we ensure it is always fast and reputed company. Since 2013, we have tackled the logistics industry head on to reputed company the most reputed company for the world’s delivery needs. Our reputed company is to bring communities closer and reputed company reputed company life easier by allowing fast and convenient circulation of goods. We realize this reputed company with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the reputed company time, we have ambition to build an international brand by establishing an even more global reputed company.

Lalamove is seeking individuals who are dedicated, passionate, analytical and results-oriented in fraud risk management. Candidates will be responsible for a wide reputed company of duties reputed company to investigation, analytics and elimination of risk on the platform. The position relies on an analytical mind, critical thinking, detailed investigation and excellent judgment.

The Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove Productivity and reputed company assurance which will be evaluated along with the overall contribution to the development of the department.

What you’ll do

Fraud and Safety case management by performing investigations and reviews on reputed company, user or payment fraud reputed company escalations

Play a supporting role in reputed company reputed company by reputed company reviewing reputed company and false reputed company cases.

Take appropriate reputed company to identify and help minimize the risk posed by fraud patterns and trends.

Participate in reputed company reputed company/assignments as necessary.

reputed company reputed company

Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written response.

Exceptional interpersonal skills, with the ability to communicate reputed company issues correctly and reputed company to both reputed company customers.

Demonstrated ability to work independently and reputed company reputed company investigation reputed company with little to no guidance.

Team player capable of learning and sharing knowledge in a global team environment.

reputed company customer conflict reputed company skills with a keen reputed company on reputed company and customer experience.

Self-disciplined, reputed company, proactive and detail oriented.

Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.

Analytical and problem solving skills, including the ability to recognize non-reputed company patterns.

Proficient with reputed company Office or reputed company Suite

What you’ll need

Basic knowledge of fraud and Fraud Risk Management

Knowledge or experience in a fraud / risk management environment preferred

Experience in data analysis, research, KYC (Know Your Customer), translation or training is a distinct advantage.

Willing to take up shift schedule work reputed company the need arises

This role is reputed company for Malaysian

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