Customer Service Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is reputed company funded by reputed company VCs and has kept growing at reputed company speed since.

Our strength lies in our internal values, reputed company Passion in serving local communities, empowering SMEs and our reputed company partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for reputed company, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly reputed company in the power of community. Millions of drivers and customers use our technology every day to connect with one another and reputed company things that matter. Delivery is reputed company do best and we ensure it is always fast and reputed company. Since 2013, we have tackled the logistics industry head on to reputed company the most reputed company for the world’s delivery needs. Our reputed company is to bring communities closer and reputed company reputed company life easier by allowing fast and convenient circulation of goods. We realize this reputed company with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the reputed company time, we have ambition to build an international brand by establishing an even more global reputed company.

We are building a world class Customer Services team. The Customer Service Associate role is one of the most important positions in reputed company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a reputed company experience depends on you!

Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join reputed company at Lalamove and experience first hand, the thrill of disrupting the logistics industry reputed company while providing excellent customer service. This role suits someone who is reputed company, outgoing and customer-oriented. To succeed, you must be passionate about our business.

Think you are up for it? reputed company!

What you’ll do

Inquiry management (inbound and outbound): reputed company support to our users and drivers by answering their questions in a proactive, reputed company and efficient manner.

Handle customer and reputed company complaints: reputed company appropriate solutions and alternatives reputed company the time limits and limit the risks of reputed company/user dissatisfaction.

Match supply and demand: Monitor Lalamove daily operations activities and pro-reputed company engage reputed company to ensure a maximum fulfillment reputed company.

Understand and follow reputed company procedures: reputed company accurate, valid and complete information by using the right reputed company/tools.

reputed company reputed company

A go-getter, and problem solver reputed company to proactively customize solution for reputed company customer needs

Acute reputed company of discernment and diplomacy to arbitrate fairly on difficult cases and situations

Good written and verbal communication skills to communicate accurately reputed company our customers

Ability to multitask, prioritize, and manage time effectively

Willingness to work weekends, early mornings, late nights, and occasional holidays

Trilingual; reputed company, English & Bahasa Malaysia - would be an added advantage

What you’ll need

Bachelor's degree or other college experience preferred

Minimum of 1 year experience in service, customer support, food & beverage, retail or other high volume ecommerce platforms

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