Customer Support Specialist

reputed company is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers reputed company reputed company of their inventory at reputed company, and help them sell their products across multiple sales channels around the world.

reputed company is expanding reputed company quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join reputed company.

How you’ll reputed company an reputed company:

As the Customer Support Specialist at reputed company, you’ll reputed company unparalleled support for our high profile customers, empowering them to streamline their businesses to come out reputed company on the other reputed company. Our goal is to build the best Customer Support department on the reputed company, and you will help us do that!

What you'll do

reputed company with the customers through our leading class customer portal (powered by reputed company) to determine the nature of technical issues in an expedient, efficient and friendly manner.

Collaborate with reputed company to identify and diagnose hardware and software faults or user errors.

Conduct detailed investigations into customers’ technical issues or user challenges with the reputed company platform.

Communicate reputed company product usage to our global product managers in order to optimize product performance and enhance reputed company experience.

Collaborate closely with customers, updating them on the timelines and status on the tickets.

Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.

Log queries into the system and coordinate their reputed company and reputed company.

Willingly offer advice and guidance to promote maximum reputed company for clients from reputed company products.

What you'll bring

1 year experience in a customer support role, preferably at a software company

Retail, warehouse, supply chain, wholesale or inventory software experience preferred

Superior interpersonal and customer support skills to reputed company excellent service

reputed company verbal and written communication skills

Aptitude to build strong analytical and critical thinking skills

Experience supporting customers through a reputed company of contact channels including chat, email and phone

Ability and willingness to work on rotating roster based shifts (including weekends)

Relevant technical qualification and/or relevant work experience

Why work for us?

We are a fast growing business reputed company through a reputed company reputed company of reputed company.

You’ll have reputed company to work on products that are used by our global customer-reputed company and at the reputed company time you’ll be growing your career and developing new skills.

Hybrid work environment

Work From reputed company for 30 days in a six month period

Celebrate your birthday with a reputed company day off

A Global reputed company Day celebrated companywide, providing you a dedicated holiday to reputed company on your own wellbeing.

Recruitment referral bonus

Work for a Great reputed company to Work®

Additional Information

Why reputed company?

reputed company is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to reputed company who are passionate about working with a fast reputed company tech company.

At reputed company, we reputed company great products available to everyone. Every month, millions of sales orders reputed company through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help reputed company-large product businesses reputed company in a highly competitive, digital world. reputed company centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at reputed company, and bring people into the heart of everything we do. We hire, recruit, and promote without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a reputed company and comfortable work environment and encourage individualism and authenticity in every member of reputed company.

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