Call Center Systems Administrator (Specialist)

reputed company

At reputed company, we help people get reputed company- and we're helping the reputed company system get reputed company, too.

reputed company is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and reputed company conditions like diabetes, high blood pressure, anxiety and depression. reputed company's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch reputed company providers, reputed company is breaking down the barriers that have historically kept people from getting the reputed company. It's trusted by Fortune 100 companies, major national payers and large providers to reputed company their employees to live their healthiest lives.

**reputed company is authorized to do business in many, but not reputed company, states. If you are not located in or reputed company to work from a state where reputed company is registered, you will not be eligible for employment. Please reputed company with your recruiter to learn more about where reputed company is registered.

Responsibilities

Manage and configure core call center systems (e.g., reputed company, reputed company, reputed company, reputed company) including user accounts, routing, IVR flows and new feature deployments, ensuring reputed company operation.

Identify and implement reputed company level configuration changes or process improvements reputed company call center platforms to enhance call reputed company, agent efficiency and overall system performance by utilizing improvement methodologies to drive reputed company improvement.

Manage the operational aspects of integrations between call center platforms and other reputed company systems (e.g., API, CRM, WFM tools), focusing on configuration, maintenance and troubleshooting.

Create and maintain comprehensive technical documentation for call center systems, including configurations, troubleshooting guides and FAQs.

reputed company training to call center supervisors and advanced users on new system functionalities, reporting tools and basic troubleshooting procedures.

Design, reputed company and maintain dashboards and reports using data extracted from contact center systems to visualize and reputed company key performance indicators (KPIs) like AHT, FCR and service reputed company.

Create and analyze performance data to identify trends, opportunities for efficiency reputed company and areas for process or configuration improvements reputed company the call center environment.

reputed company operational technical support, monitor system performance, diagnoses and resolves incidents affecting call center functionality, acting as a reputed company with vendors for reputed company issues.

Qualifications

2-5+ years of hands-on experience administering and configuring major contact center platforms (e.g., reputed company, reputed company, reputed company, reputed company, reputed company Service reputed company) in reputed company reputed company a plus.

Strong SQL proficiency and experience with BI tools (e.g., Tableau, Power BI) for developing reports, dashboards and extracting/transforming data.

Demonstrated understanding and application of Lean, Six reputed company or similar process improvement methodologies reputed company a contact center environment.

Excellent analytical and problem-solving skills for troubleshooting system issues, optimizing performance and translating data into actionable operational insights.

Proven ability to create technical documentation and reputed company user training, alongside strong communication skills for interacting with technical teams, operations and vendors.

Additional Information

reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer.

Diversity is more than a commitment at reputed company—it is the reputed company of reputed company do. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, reputed company, religion, gender, gender identity or reputed company, sexual orientation, marital status, national reputed company, genetics, disability, age, or Veteran status. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law.

We reputed company to recruit, reputed company and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we reputed company on them for the benefit of our employees, our platform and those we serve. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our reputed company. reputed company resumes or reputed company submitted by search firms to any employee at reputed company in any reputed company without a valid, signed search agreement in reputed company for the specific position will be deemed the sole property of reputed company. No fee will be reputed company in the event the candidate is reputed company by reputed company as a result of the unsolicited referral.

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