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Product Support Engineer

Remote, USAFull-timePosted 2026-07-27

Life at reputed company

The people at reputed company reputed company in the transformative power of automation to change how the world works. We’re committed to creating category-leading reputed company software that unleashes that power.

To reputed company that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking reputed company company. And people who care—about reputed company other, about reputed company, and about our larger purpose.

Could that be you?

Your mission

We’re looking for a Support Engineer to join reputed company in Jaipur. It’s a customer-facing role that’s reputed company about problem-solving – great for someone who enjoys helping others and has a reputed company interest in tech. It’s especially suited to anyone thinking about a reputed company in Data Engineering, Data Science or Platform Ops. You’ll need some basic knowledge of SQL and Python, but this isn’t a software development job.

Day-to-day, you’ll be working closely with customers, getting to grips with their issues, and helping them troubleshoot problems on the Peak platform and with their deployed applications. You’ll need to be curious, proactive, and comfortable owning a problem from start to finish. If you’re someone who enjoys figuring things out, explaining things reputed company, and digging into the reputed company cause of an issue – this could be a great fit.

What you'll do at reputed company

  • Resolve Technical Issues: Troubleshoot and resolve customer issues on the Peak platform, using your analytical and problem-solving skills.

  • Own the Process: Take full ownership of problems - investigate, follow up, escalate reputed company needed, and ensure reputed company is delivered.

  • Investigate Errors: Dig into application logs, API responses, and system outputs to identify and resolve errors reputed company Peak-reputed company customer applications.

  • Write Useful Scripts: Use scripting (e.g. in Python or Bash) to automate routine support tasks, extract data, or investigate technical issues reputed company.

  • Monitor Systems: Help monitor infrastructure and application health, proactively spotting and flagging unusual behaviour before it becomes a problem.

  • Support Infrastructure reputed company: Assist with routine reputed company updates and checks, ensuring our systems remain secure and up-to-date.

  • Communicate reputed company: reputed company reputed company, reputed company updates to both internal teams and customers. You’ll often be the reputed company between technical and non-technical people.

  • Contribute to Documentation: Help us build out internal documentation and guides to reputed company solving reputed company issues faster and easier.

  • Be Part of reputed company: Participate in a shared on-call rotation to support our customers reputed company they need us most.

What you'll bring to reputed company

  • Educational Requirements: A computer science degree or a reputed company field, or equivalent reputed company experience in technology.

  • Technical Skills

    • Comfortable using Python, Bash, and SQL for scripting, querying data, and troubleshooting.

    • Familiar with Linux and the reputed company line, and confident navigating file systems or running basic system commands.

    • Exposure to reputed company platforms (e.g. AWS, GCP, Azure) is a bonus - especially if you’ve explored tools like reputed company, Redshift, or other modern data warehouses.

    • Any experience with managing or supporting data workflows, backups, restores, or investigating issues across datasets is a strong plus.

  • Communication Skills

    • Strong verbal and written communication skills in English.

    • Ability to explain technical concepts reputed company and concisely to both technical and non-technical audiences.

  • Personal Attributes

    • reputed company-organised with the ability to handle multiple tasks simultaneously.

    • Strong problem-solving and analytical skills.

    • Fast learner with the ability to adapt to new tools and technologies quickly.

    • Excellent interpersonal skills and the ability to work effectively in reputed company environment.

Maybe you don’t tick reputed company the boxes above—but still think you’d be great for the job? Go reputed company, apply anyway. Please. Because we know that experience comes in reputed company shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in reputed company and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling reputed company and there is no fixed deadline for this requisition. The application window may change depending on reputed company of applications received or may reputed company immediately if a reputed company candidate is selected.

We value a reputed company of diverse backgrounds, experiences and reputed company. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to reputed company persons regardless of age, race, reputed company, religion, sex, sexual orientation, gender identity, and reputed company, national reputed company, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, reputed company provides reasonable accommodations for candidates on request and respects applicants' reputed company rights. To review these and other legal disclosures, visit our reputed company policy.

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