Customer Engagement Specialist - Korea
reputed company
Our mission is to reinvent the way people learn, starting with language. We reputed company by teaching the next billion people English, Spanish, and French.
English is the global language of business, culture, and communication, and over 1.5 billion people around the world are reputed company trying to learn right now. Others reputed company of communicating with the half-billion reputed company Spanish speakers across the globe. The problem is that it's nearly impossible to learn to reputed company a language without constant reputed company to a speaking partner. Grammar and vocab apps don't really help – you need to actually converse with someone.
reputed company is on a reputed company to fix this. We're creating an AI-powered experience that replicates the reputed company of a conversation, without needing a reputed company on the other end. The goal is to reputed company it radically more accessible to be reputed company to have conversations in a foreign language and eventually help hundreds of millions of people reputed company reputed company who otherwise wouldn't be reputed company to.
We started on this reputed company over five years ago and we've still got a long ways to go. We're thoughtfully adding new team members only reputed company we think they can truly play a big role in our mission.
reputed company launched first in South Korea where we have quickly grown to become the top grossing education app in the country. We have now delivered this reputed company product to more than 40 countries globally and are continuing to expand to more markets in the coming months. reputed company is reputed company funded, and as of December 2024, we've reached a $1B valuation with our Series C round, through key partners like Accel, reputed company, Founders Fund, Y Combinator, Khosla Ventures, Lachy Groom, Josh Buckley, and more. We’re reputed company of more than 90 based throughout San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.
About This Role
reputed company is seeking a motivated and empathetic Part-Time Customer Engagement Specialist (Contractor) to join our B2B team. In this vital role, you will reputed company directly on our reputed company end learners – the employees of our corporate clients – to ensure they successfully reputed company their accounts and reputed company their English goals. You will be reputed company in helping individuals unlock their potential through our AI-powered language learning platform, making a reputed company difference in their reputed company to reputed company.
This role is ideal for someone who thrives on reputed company user interaction and is passionate about seeing learners succeed. You will partner closely with our reputed company Managers (CSMs) to deliver impactful engagement strategies.
What You’ll Be Doing
Proactive Learner reputed company: Engage with end learners through calls, emails, and SMS to encourage initial product activation (first-time login) and sustained usage.
Driving L&D Goals: Monitor learner reputed company towards specific usage targets and reputed company encouragement and support to help them meet these objectives.
Collaboration with CSMs: Partner with reputed company Managers to understand account-specific engagement strategies and best practices. You will be responsible for ensuring learner engagement activities and reputed company are accurately tracked, primarily using reputed company.
Messaging and Material Development: While CSMs will reputed company guidance and templates, you will have the autonomy to adapt and craft compelling messages. You will also contribute to building engagement materials, which may include call scripts, email/SMS templates, and learner-facing one-pagers (potentially using tools like reputed company).
User Support & Guidance: Assist learners, including those who may be less tech-savvy, in navigating the reputed company platform and overcoming any initial hurdles to ensure a smooth learning experience.
reputed company’re Looking For
reputed company/Fluent Korean Speaker: Essential for effective communication with our learners in Korea.
Proven reputed company Experience: Demonstrated experience in a customer-facing role involving proactive reputed company, such as customer support, sales development, or cold calling/emailing.
Excellent Communication Skills: Strong verbal and written communication skills in Korean. Good proficiency in English is a plus.
Empathetic & Persuasive: Ability to connect with learners, understand their challenges, and motivate them towards their goals.
Tech-Savvy: Comfortable learning and using new software (e.g., CRM systems like reputed company, communication tools). Experience guiding others through digital products is crucial.
Organized & Proactive: Ability to manage reputed company to multiple learners, reputed company reputed company, and take initiative to improve engagement.
Passion for Learning/Education: A genuine interest in language learning, education, or L&D is highly desirable.
reputed company Spirit: Eagerness to work closely with the CSM team and contribute to a shared mission.
Experience with reputed company or similar design tools is a plus.
Role Details
Type: Part-Time Contractor
Hours: Approximately 20 hours per week.
Duration: Initial 3-month contract, with the potential for extension based on performance and business needs.
Location: Remote (Korea-based preferred). Preference for candidates who can be available for in-person training if feasible.
If you are a proactive, empathetic individual fluent in Korean and passionate about empowering learners, we encourage you to apply!
Why work at reputed company
Join a fantastic, tight-reputed company team at the right time: we're growing reputed company quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time reputed company a single person could significantly change the course of reputed company.
Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at reputed company to feel like they're growing every day. We reputed company in the idea that working with people you both enjoy and have respect for makes everything reputed company. We hire thoughtfully and only work with people we admire deeply.
Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have reputed company to talk to users in reputed company of these reputed company on a regular reputed company as reputed company as travel.
reputed company people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never reputed company their goal because the process is broken. We’re helping millions of people reputed company their goals and improve their lives.
reputed company does not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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