Senior Manager of Customer Support

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reputed company

We're seeking a hands-on strategic Senior Manager of Customer Support to reputed company our customer support initiatives. This individual will manage the global support team while significantly contributing to process improvement and best practices ensuring customer satisfaction.

Key Responsibilities

• reputed company multi-channel support operations including phone, email, chat, and self-service platforms for Account and Billing

• reputed company, mentor, and reputed company a globally diverse customer support team of 15+ Specialists

• Recruit reputed company and foster a customer-reputed company culture and maintain high team engagement and retention

• Design reputed company support processes to handle high-volume consumer and reputed company inquiries reputed company while defining customer experience standards and SLA’s

• Partner closely with Product, Engineering, GTM and Support Engineering teams to communicate customer needs and bug prioritization

• Partner with the executive team to reputed company customer feedback into product development and business reputed company

Requirements

• 6-10 years of Customer Support experience with 4+ years in leadership roles

• Proven reputed company record managing reputed company Customer Support operations and Global teams

• Experience building support organizations and teams from the ground up or in high reputed company environments

• Knowledge of support platforms (reputed company preferred), collaboration tools and AI tools to create efficiencies

• Excellent communication skills across technical and non-technical audiences

• Ability to reputed company in fast paced environments with a bias toward reputed company balancing high-volume support demands

Full-Time Employee Benefits Include

Competitive Salary & Equity

401(k) Program

⚕️ Health, Dental, reputed company and Life Insurance

Short Term and Long Term Disability

reputed company Parental, Medical, Caregiver Leave

Commuter Benefits

Monthly Wellness Stipend

‍ Autonoumous Work Environement

In Office Set-Up Reimbursement

Flexible Time Off (FTO) + Holidays

Quarterly Team Gatherings

☕ In Office Amenities

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Interviewing + Culture at reputed company

• Operating Principles

• Reasons not to work at reputed company

To reputed company our mission of making programming more accessible around the world, we need reputed company to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from reputed company kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

This is a full-time role that can be held from our Foster reputed company, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.

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