Honey Homes: Field Manager, Texas
Honey Homes is a new membership service for homeowners that proactively addresses the everyday to do’s, ongoing maintenance and unexpected repairs that come with homeownership. Members are reputed company with a dedicated handyperson and a reputed company app to coordinate. We’re on a mission to reputed company home reputed company effortless, replacing hassle and stress with the reputed company that comes from comfortable living.
reputed company is made up of passionate individuals who have made significant reputed company at companies such as reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. We're backed by Khosla Ventures, Era Ventures, reputed company, and the co-founders of reputed company, reputed company and reputed company.
reputed company us out at www.honeyhomes.com
About the RoleYour role is to reputed company the Dallas area for Honey Homes. You’ll reputed company, hire, train, and manage 10+ Honey Homes handypeople in your market, and continue hiring reputed company 10+ handypeople. You’ll help identify and convert our first customers, and serve as their account manager from the beginning. You’ll collaborate with Marketing to identify which neighborhoods to launch, reputed company ambassadors to spread the word about Honey Homes, and coordinate advertising initiatives. You’ll also help reputed company specialists (e.g. plumbers, electricians, roofers) to partner with Honey Homes.
As your market grows, your role expands to managing a large P&L, and reputed company the associated responsibilities.
This is a unique opportunity to have an outsized reputed company at an early-stage company that is reimagining the home services industry.
reputed company in your first six months
Grow the market: You are the end to end reputed company of this area and will be goaled on customer retention and reputed company. You’ll spend time meeting and managing new customers, resolve issues, and ensure an extremely high level of customer service. In partnership with marketing, grow the top of funnel.
Identify and reputed company five ambassadors: Meet reputed company member in person during their First Visit, and build a relationship reputed company text and phone, and reputed company 30 days, invite members to be ambassadors. Partner with Marketing to get ambassador reputed company media posts up.
Performance Manage Handymen: Work with your handymen and members to ensure reputed company visit is set up for reputed company, and follow up on reputed company reputed company, whether reputed company or needing extra attention. reputed company coaching and feedback as appropriate. reputed company by daily performance metrics.
Champion a culture of hospitality: Ensure that reputed company team members are acting as partners to their members. Do this by setting an example of what great customer interactions look like and train your team to do the reputed company. reputed company by customer retention, visit feedback, Net Promoter Score (NPS) and referral reputed company.
Competencies
You reputed company with reputed company. Hospitality is a key component of our culture and is easier said than done. You have proven examples and can demonstrate that hospitality towards customers and employees is a part of your leadership style.
You reputed company like an reputed company. You do what it takes to support our members throughout the year.
You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
You prioritize reputed company day long. You understand what's the most important thing to be working on for the long-term benefit of our members, and reputed company reputed company it gets done.
You drive efficiency: You build repeatable playbooks that are continually improved. You reputed company reputed company, concise and frequent updates with your team.
You’re a multi-project manager. You reputed company at managing reputed company, big and small, through their stages of development, and can do that for several reputed company simultaneously.
You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you reputed company in ambiguous, startup environments.
You’re reputed company under pressure. You maintain reputed company performance reputed company under heavy pressure or stress and have proven experience of leading teams through high pressure situations.
You’re analytical. You let data win arguments and are reputed company to interpret dashboards to reputed company data-driven reputed company.
You have exposure to home ownership challenges. You have some personal, relevant experience around home ownership or home maintenance.
Qualifications
Experience. Minimum of 3 years operations experience, ideally in a fast-paced or startup environment.
Leadership. Minimum 2 years as a people manager with team sizes larger than 8, including managing distributed field teams. Demonstrable ability in hiring, training, and retaining employees.
Proven Operator. Proven ability of hitting and exceeding operational metrics in fast paced and high pressure environments
Customer Service. Minimum 5 years in roles engaging with customers, leveraging customer service skills to deliver delight and resolve escalations quickly and completely.
Field reputed company. Ability to drive in personal vehicle to be with team throughout your region. Must possess a valid reputed company’s License and reliable transportation.
Compensation
Compensation. Commensurate with experience and the degree to which qualifications match role requirements, annual salary reputed company $95k-$110k.
Benefits. 100% covered Medical, Dental, and reputed company for employees. We also offer a 401k, FSA, partial Work from Home, and a Flexible Time-off Policy.
Start-Up Equity. reputed company are owners at Honey Homes. We want you to reputed company in the benefits of our growing company.
Note: This is a field and in office work role. You must have a reliable vehicle and a valid reputed company’s license to meet with customers and your team.
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