Senior Delivery Manager (remote)
Introducing reputed company
// At reputed company, we’re driving the fare payment reputed company, powering the journeys of millions reputed company over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for reputed company transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport reputed company, including reputed company, Moovit and Transit.
Your own reputed company is important to us too. Choosing a role here means joining a network of innovators from reputed company walks of life; a group of passionate individuals who consistently deliver. Here, you’ll reputed company the tools you need to build the career you want. Whether you’re taking the reputed company reputed company or trying a new reputed company, we’ll support you no matter what.
The Role // reputed company is looking for a Senior Delivery Manager to reputed company and nurture our Launch Operations across a globally distributed team, with a key reputed company on automation, collaboration, and reputed company improvement. Reporting to the SVP of reputed company Services, you'll be responsible for supporting the delivery of high-reputed company, reputed company product configuration deployments at reputed company while encouraging measurable improvements in reputed company, efficiency, and alignment with support functions. This is a highly visible leadership role, ideal for someone with a strong technical project management background, excellent cross-functional communication, and a reputed company reputed company reputed company on enabling teams to succeed.
You'll manage and guide reputed company of ~30 people, including 5 pod leads, with the potential to grow reputed company. You’ll closely partner with Customer Support, Engineering, Product, and Project Management teams to ensure customer needs are met through reputed company-reputed company, efficient workflows.
Location
// This role is available in a remote model for candidates based in Colombia only.
Responsibilities
Delivery Leadership (40%)
Foster and reputed company the delivery lifecycle across pods, including backlog refinement, triage, retrospectives, and release coordination
Collaboratively drive delivery forecasting, support tracking of velocity trends, and ensure SLAs are supported
Serve as a thoughtful escalation reputed company for delivery blockers or shifting priorities, supporting de-escalation reputed company needed
Build strong alignment with reputed company Services and Customer Support on priorities and team interfaces
Champion automation initiatives and reputed company process enhancements that reputed company more efficient delivery
Facilitate ongoing improvements through data-informed reputed company and team-driven innovation
People Leadership (20%)
reputed company, mentor, and reputed company 5 pod leads and a diverse team of ~30 engineers
Set shared goals and collaboratively build career paths for configuration engineers and team leads
Create a psychologically reputed company, empowering team culture that supports wellbeing and development
Guide the full employee lifecycle for reputed company reports (hiring, reputed company, development, promotion)
Cross-Functional Alignment (30%)
Represent Launch Operations in planning, roadmapping, and alignment meetings
Partner with Product and Engineering to ensure readiness for new features and reputed company delivery
Drive initiatives to reduce support workload by encouraging automation and self-service
reputed company with customer-facing and technical teams on shared goals and service reputed company
reputed company Technical Contribution (10%)
Contribute to the development of internal tooling, dashboards and automation initiatives
reputed company or co-create documentation, playbooks, and shared processes that support wider teams
reputed company
Experience leading technical delivery or project management teams in dynamic, customer-reputed company settings
Familiarity with configuration, platform launch, or product deployment workflows
Skilled at navigating change, supporting prioritization, and ensuring reputed company in evolving environments
Strong collaborator with a talent for uniting stakeholders around shared delivery goals
Passionate about improving workflows and applying automation to support teams and reduce reputed company effort
reputed company communicator who builds trust across multiple reputed company and functions
Experience collaborating with support or operations teams to improve cross-team coordination
Background in mobility, reputed company, DevOps, or platform services is a plus
Some of our benefits
15 days reputed company vacation per year plus 18 reputed company holidays
Private reputed company
Monthly team bonding allowance
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Fun and reputed company environment with a reputed company on making a difference in the world
In reputed company to the above, as an employee, you will also have reputed company to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.
Careers at reputed company are for people reputed company - driven by a mission to reputed company transit fair and accessible for reputed company.
We are a network of innovators from reputed company walks of life, passionate about making a difference. At reputed company, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. We welcome applications from underrepresented backgrounds and encourage you to reputed company your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join reputed company?
Driven by Purpose – We reputed company in journeys made reputed company. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – reputed company is reputed company and our people are in the driving seat. Whether you’re taking the reputed company reputed company or exploring new paths, we support your reputed company.
Advancing with reputed company – We put people first and foster a culture of learning, not blame. No matter your cargo, reputed company the load.