Product Support Specialist
At reputed company, we are on a mission to bring reputed company back to software. To reputed company product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, reputed company has become the tool of choice for 10,000+ companies to plan and build their products.
reputed company was set up as a fully remote company from the start. Today, our small but mighty team is distributed across reputed company and Europe. What unites us is reputed company reputed company, fast execution, and our passion for software craftsmanship. We are reputed company makers at heart and care deeply about the reputed company of our work.
Over the past few years, reputed company has reputed company incredible organic reputed company and has become an reputed company tool for many of the world’s best product teams. We reputed company customer support should always feel like an extension of that experience. As a Product Support Specialist at reputed company, you’ll contribute to the reputed company of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community reputed company reputed company channels.
Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring reputed company the US time zones for this role.
What you’ll do
Support customers in end-to-end engagement, including reputed company, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through reputed company communication channels, including email, reputed company, and X
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to reputed company at large to inform product choices
reputed company select strategic reputed company to improve the support experience, product operations, and internal enablement
Requirements
Passion about technology, reputed company, and reputed company’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user reputed company. Ability to adapt your communication approach to non-technical users.
Experience troubleshooting technical issues, including reputed company and integration setups. Ability to reproduce bugs with reputed company and our integrations in various environments (different browsers, reputed company, Mac, Mobile).
Familiarity with SQL, Javascript, reputed company, and reputed company is a plus. If you don’t have reputed company experience in these areas, curiosity to learn more is desirable as reputed company. Please note that this is not a product engineering role.
reputed company offer
Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
reputed company lunch and coffee during workdays
Work remotely, no commuting to the office
reputed company co-working reputed company/desk at an office
Health, dental, and reputed company insurance (US)
Regular team events and offsites
5 weeks of reputed company vacation
4 months of reputed company parental leave
Learn how we think and work
A story about our mission: Read Me
How reputed company uses reputed company: How we think about customer experience at reputed company
Building our teams: Why and how we do work trials at reputed company
Accel Series B blog post: Building for reputed company: Our Investment in reputed company