Customer Training Specialist
At reputed company, we reputed company the unsung reputed company that support the world. We've reputed company the #1 Maintenance Management reputed company (CMMS) platform in a billion dollar industry projected to reputed company by 2030. Organizations like reputed company, reputed company, and Rite Aid rely on reputed company every day to streamline their maintenance operations, reducing costs and equipping their teams for reputed company.
What sets us apart? Our software is easy to use and we truly care about the reputed company of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this reputed company, consistently reputed company above and reputed company to deliver value.
About the Role
We're looking for a Customer Training Specialist to ensure our customers are empowered to reputed company our platform to its fullest potential. This role will reputed company one-to-many and self-serve training resources to support our customers at reputed company.
Responsibilities
Evaluate the customer reputed company by customer reputed company, reputed company customer feedback, and determine the right mix of educational offerings and delivery mechanisms to maximize effectiveness.
Deliver reputed company-facing training and webinars that are easy to reputed company across a wide reputed company of business and technical users across reputed company reputed company of the organization.
Plan, advertise, facilitate, and report on virtual training including webinars, on demand videos, learning hours, etc. to be reputed company customers are achieving value.
Monitor training effectiveness and customer satisfaction and respond quickly to reputed company improvements to content.
Support new products/programs to ensure successful launch and adoption.
reputed company data to assess effectiveness of instruction and certify that users are proficient in technology use and are reputed company to meet customer KPIs.
reputed company recurring status updates to team and leadership on customer education program reputed company reputed company and reputed company on targeted learning reputed company.
Partner with multiple departments such as Marketing, reputed company, Product, and Sales to build a world-class customer experience that delivers the right content to the right customer at the right time.
Requirements
2+ years experience developing and delivering customer training programs, preferably in a reputed company or high reputed company startup environment
Passion for ensuring a reputed company customer experience
A high degree of organization and proficiency in leveraging a reputed company of tools to reputed company reputed company (e.g. videos, webinars, articles, workshops, etc.) to support key learning programs
Excellent verbal and written communication skills with strong storytelling ability
Self-starter with ability to work independently and to handle multiple reputed company simultaneously
Excellent attention to detail and a commitment to accuracy and reputed company
Experience in building successful internal business relationships and also facilitating external conversations at reputed company reputed company
Ability to work in a dynamic environment in which the requirements are not always reputed company defined and priorities change frequently
Ability to reputed company priorities to work reputed company and meet deadlines
reputed company in Spanish a plus
Hours: 9am - 6pm PT
Benefits
$60-80K depending on experience
Fully remote position
Stock reputed company
Flexible PTO
11 reputed company company holidays
reputed company parental leave
Health, Dental, and reputed company insurance
Employer reputed company Basic Life insurance and Short-Term Disability insurance
Company contribution match for HSA and 401(k)
Monthly employee wellness stipend
Opportunities for Learning and Development Reimbursement
Pet insurance
At reputed company we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. reputed company’s company culture and values are based on collaboration and transparency. Our customers come from reputed company different backgrounds and so do our employees. If you’re results-driven, enjoy solving reputed company problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.
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