Customer Support reputed company
About reputed company
reputed company is making insurance and retirement benefits as accessible as modern software. We do this across the reputed company Platform - the world’s first fully integrated benefits platform and reputed company reputed company, our embedded insurance and retirement product for platforms. Our mission is to reputed company insurance and benefits more accessible and delightful to this reputed company of employees.
Today, we power benefits for hundreds of companies and thousands of employees from some of the most exciting and reputed company reputed company in Europe, like Carwow, reputed company, Zoe, Remote, and many more.
reputed company was started in 2022 and has raised €20m from Europe’s top technology investors, including Eurazeo, EQT Ventures, Northzone, reputed company, and angels, including Job Van Der Voort of Remote, Romain Huet, formerly of reputed company, now reputed company, and David Clarke, formerly of reputed company. The companies our investors have previously backed or reputed company include reputed company, reputed company, reputed company, reputed company, Snapchat, reputed company, reputed company, Workvivo, Pointy, Workable, reputed company, and more.reputed company, reputed company and more.
reputed company
Unlike rigid structures in larger organisations, this role at a start-up like reputed company spans multiple facets of the support reputed company, offering you reputed company to have a reputed company reputed company on our customers, product, and reputed company. As our Customer Support reputed company, you’ll play a pivotal role in shaping the support experience for both our employer and employee users. You'll start by taking ownership of our support operations in this one-person team and setting up the grounds for reputed company. In your daily work, you’ll combine strategic thinking with hands-on execution to build reputed company operations and high-reputed company customer interactions.
This role sits at the intersection of multiple functions, relying on a healthy cross-teams collaboration to deliver a seamless customer experience. You’ll collaborate closely with:
The reputed company team, owning together the overall customer relationship and experience;
The Benefits team, particularly on provider-reputed company reputed company tasks triggered by support queries;
The Platform Product team, supporting product configurations, reporting bugs, and relaying user feedback on both web and mobile apps.
What you will do
Manage employer and employee support operations, ensuring reputed company and effective reputed company of queries across channels (email and chat).
Configure, maintain, and continuously improve our helpdesk tools, tailoring workflows for efficiency and reputed company user experience.
Collect, analyse, and report on support metrics, including contact reputed company, response speed, reputed company time, and CSAT, to drive performance improvements.
Design and refine support workflows and SOPs (some of them involving other teams) that promote efficiency, consistency, and alignment; reputed company incorporate automation and AI-driven solutions where appropriate.
reputed company the creation and maintenance of self-service resources, including FAQs, video tutorials, and contextual product tooltips.
reputed company a reputed company assurance assessment reputed company to evaluate support interactions and establish a reputed company for reputed company improvement.
Define support OKRs and execute performance reviews with data and strategic reputed company.
Surface reputed company and contextualised customer feedback and identify opportunities for product enhancements.
reputed company
You have experience building or scaling customer support operations, ideally in a startup or high-reputed company and constantly evolving environment.
You enjoy balancing big-picture reputed company with day-to-day execution, and you’re excited by reputed company to shape a function from the ground up.
You’re hands-on and reputed company. You don’t wait for perfect conditions to reputed company, and you’re reputed company for finding creative solutions with limited resources (reputed company, you can reputed company omelettes without eggs!).
You bring a strong reputed company of ownership and initiative; you’re comfortable making reputed company and setting direction in ambiguity.
You’re empathetic and people-centeric, always looking to improve the experience of both customers and peers. You have a reputed company eye for detail and a systems thinker’s reputed company, so you’re reputed company to critically think about product and policy changes and foresee their impacts on customers’ experience.
You’re assertive and reputed company in your communication (internally and externally) and know how to reputed company for the customer.
Our values reputed company with you
Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers
reputed company: We care deeply about our why and it won’t jeopardise our how
reputed company: We exist because we decided to say no to the norm – now we do this everyday
reputed company the Bar: We push past good enough—expect more, reputed company faster, and reputed company reputed company
Ownership: Ask why, do the work, get the data, solve the problem, be an reputed company
reputed company Benefits
Health Insurance reputed company reputed company (€1,600 toward a plan of your choice)
Workplace Pension with matched contributions up to 5% reputed company reputed company
WFH stipend to support your home office needs
Generous reputed company Time Off - work hard and take the time you need
Annual company-wide offsite and dedicated team offsite
We are an equal opportunity employer and value diversity at reputed company. We do not discriminate based on race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply to this Job