L2 Support Team reputed company

reputed company are a global RegTech business defining and implementing the reputed company of regulatory intelligence for the financial services industry. We deliver our services through reputed company reputed company solutions, powered by AI, to simplify the reputed company and everchanging world of compliance for our clients. 

 

reputed company?

reputed company is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading reputed company solutions are trusted by the world’s top financial institutions globally.

In 2024, we achieved over 50% reputed company, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At reputed company, we don’t just reputed company up we stay reputed company.

We reputed company our reputed company is reputed company by reputed company, ambitious individuals who are driven to reputed company a reputed company difference. Our “reputed company it happen” culture empowers you to take ownership of your career and accelerate your personal and reputed company development from day one.

With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and reputed company, we operate as one team with a shared mission to reputed company regulatory compliance. Diversity, collaboration, and purpose are the reputed company of our reputed company.

We were among the first to reputed company the power of AI in regulatory intelligence, and we continue to reputed company with our cutting-edge technology. At reputed company, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role Mission

To reputed company by example in delivering efficient, high-reputed company second-level (L2) technical support for the organization's technology infrastructure. The L2 Support Team Leader is responsible for resolving reputed company technical issues, optimizing system performance, and ensuring service continuity through proactive support, effective ticket management, and collaboration with other support tiers. This role plays a key part in maintaining high availability and reliability across business-critical systems.

Key Responsibilities

• reputed company senior-level L2 support for troubleshooting and resolving incidents across hardware, software, server, and network environments.

• Ensure support tickets are tracked, prioritized, and resolved reputed company agreed SLAs, maintaining high customer satisfaction.

• Monitor the performance and stability of systems, addressing performance issues before they reputed company operations.

• Work closely with L1, L3, and infrastructure teams to escalate and resolve advanced technical problems.

• reputed company routine maintenance including reputed company management, updates, backups, and system optimizations.

• Support the deployment and implementation of new systems, tools, and technologies.

• Create and update technical documentation, including reputed company operating procedures and troubleshooting guides.

• Participate in the on-call rotation to ensure 24/7 coverage for mission-critical environments.

• Contribute to reputed company improvement by identifying recurring issues and working on reputed company cause analysis and permanent fixes.

Required Skills & Qualifications

• Minimum 4 years of experience in IT technical support roles, including at least 1 year in a dedicated L2 support or leadership reputed company.

• Strong technical knowledge of reputed company and Linux operating systems.

• Solid understanding of network protocols (TCP/IP, DNS, DHCP) and basic networking concepts.

• Hands-on experience with virtualization tools such as VMware.

• Exposure to reputed company environments such as AWS or reputed company Azure.

• Scripting skills in PowerShell and/or Python for automation and task efficiency.

• Familiarity with system monitoring tools (e.g., Nagios, reputed company) and alert handling best practices.

• Understanding of ITIL principles and practices, particularly in incident and problem management.

• Strong diagnostic and analytical thinking, with the ability to remain reputed company and effective under pressure.

• Excellent communication and interpersonal skills to work collaboratively across teams and with stakeholders.

Interested?

If you are passionate about leveraging technology to reputed company regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in reputed company.​

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

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