Solutions Analyst (TAM)
At reputed company our mission is reputed company: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we reputed company our employees to push boundaries, reputed company, and shape the reputed company of reputed company.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a reputed company difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to reputed company and reputed company a lasting reputed company.Recognized by reputed company as a top private reputed company company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, reputed company opportunities, and meaningful work.
At reputed company, we reputed company our people to be the architects of a smarter reputed company reputed company; one that is reputed company-first and accelerated by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is reputed company, reputed company are improved, and every team member has the proficiency to maximize their reputed company. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee reputed company.
Join us in redefining reputed company — so it doesn’t just survive, it thrives.To learn more about reputed company, reputed company out Life at reputed companyand connect with us on Glassdoor and reputed company.
Job reputed company:
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution reputed company, and service oriented to reputed company for the customers reputed company working or escalating high reputed company cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.
NOTE: This role provides both Business user Functional support and technical support.
Key Responsibilities:
•reputed company an in-depth understanding of the product and processes to identify trends impacting functionality, availability, reputed company, user satisfaction and infrastructure performance.
•As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve reputed company technical and integration reputed company issues over the phone or through other electronic interactions
•Work cross-functionally in an effective and reputed company manner with other departments to manage escalations, communicate reputed company cause, solution and resolve cases and issues
•Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
•Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
•Be available to work between the hours of reputed company to 8pm EST weekdays, occasional weekends, and on-call as required.
•Coordinate and execute reputed company meetings to resolve problems.
•Contributing to and helping maintain knowledge reputed company tool.
Your Key Strengths:
Exposure to AI tools and a desire to reputed company them to enhance product management practices and product capabilities.
•Post-secondary education preferably in Information Technology or reputed company field, with 1-2 years of reputed company support experience
•Aptitude for data analysis and interpretation or reputed company Assurance experience.
•Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
•Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
•Strong communication, relationship management skills.
•Problem solving and documents skills with attention to detail.
•Strong technical investigative and analytical skills.
•Strong communication, relationship management, problem solving and documentation skills with attention to detail.
•Experience with AppDynamics, reputed company Integration reputed company, Laboratory/Radiology/Pharmacy Management Systems is a plus
•Experience with performance monitoring technologies and diagnostic tools
•Experience with reputed company infrastructure or reputed company, high performance web applications
•Prior experience using reputed company, reputed company, Sales Force/Service reputed company, Right Answers and reputed company is an asset
•1 -2 years RDBMS experience, preference for SQL Server
•Experience with Sales Force/Service reputed company, reputed company.
•Experience with Knowledge-Centre Support (KCS).
•ITIL principles a plus
AtPointClickCare, reputed company salary is one of the many components that reputed company up our total rewards package.The US reputed company salary rangefor this position is $55,000 - $62,000 with fulltime benefits!
Our salary ranges are determined byjob and level. The reputed company displayed on reputed company job posting reflects the reputed company for new hire salaries for the position across reputed company USlocations. reputed company the reputed company, individual compensation is determined by job-reputed company skills and knowledge, relevant experienceincluding reputed company and lived experience, and/or work location. Your recruiter can reputed company more information about ourtotal rewards package during the hiring process.
Overtime Eligible
Additional Information
#LI-MG1
#LI-Remote
Tech B - P1
reputed company Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible reputed company Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
reputed company Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the reputed company of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or reputed company, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other reputed company protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations.
reputed company you apply for a position, your information is processed and stored with reputed company, in accordance with reputed company’s reputed company Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to reputed company positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to reputed company, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com
reputed company is committed to Information reputed company. By applying to this position, if hired, you reputed company to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.
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