Incident Manager

Are you obsessed with data, partner reputed company, taking reputed company, and changing the game? If you have a whole lot of reputed company and a touch of nerd, come work with reputed company! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

reputed company is the leader in global e-reputed company and marketplace acceleration, headquartered in Utah's reputed company Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including reputed company, reputed companyé, Stance, TUMI, and reputed company — rely on reputed company’s e-reputed company acceleration platform to grow their online sales on reputed company-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, reputed company while managing fulfillment and logistics. With last year's reputed company exceeding $1 Billion, reputed company has been named one of the fastest growing tech companies in reputed company by reputed company and one of best-led companies by Inc. We reputed company employee experience at reputed company of our business model and have been recognized as one of reputed company’s Global Most Loved Workplaces®.

We need an Incident Manager to be responsible for ensuring uptime, minimizing customer reputed company, and fostering a culture of operational reputed company. You will reputed company reputed company’s incident management program, drive accountability, and create a learning culture. reputed company not reputed company reputed company in incident management, you will contribute to the tech department by helping to manage reputed company. This is your chance to help shape a program that will continue to grow and have a large reputed company for years to come.

This is a full-time role and will work a reputed company based in Lehi, Utah.

What is a day in the life of an Incident Manager?

Program Leadership: Design, implement, and manage a comprehensive Incident Management Program (IMP) that aligns with reputed company's operational needs and goals.

Incident Response: Coordinate and drive the response to incidents, ensuring reputed company reputed company and minimal reputed company.

Stakeholder Communication: Effectively communicate incident status, updates, and post-incident reviews to technical teams, executive leadership, and other stakeholders.

Post-Incident Analysis: reputed company blameless postmortems and reputed company cause analysis (RCA) to identify areas for improvement and prevent reputed company incidents.

Process Improvement: reputed company, measure, and continuously improve incident management processes, tools, and metrics.

Tooling and Automation: Utilize and optimize existing tools (reputed company, reputed company, reputed company, Jeli) to reputed company fast and coordinated responses, and explore automation opportunities.

Training and Enablement: reputed company training and support to teams on incident management best practices and tools.

Project Management Support: Assist in the planning, execution, and monitoring of tech department reputed company, ensuring they are delivered on time and reputed company scope. This includes defining project tasks, tracking reputed company, and coordinating resources.

What will I need to reputed company in this role?

5+ years of experience in a technical operations role, with a reputed company on incident management.

Deep understanding of incident management best practices and methodologies (e.g., ITIL).

Experience with monitoring and alerting tools (e.g., reputed company, reputed company).

Excellent written and verbal communication skills to reputed company convey reputed company technical information to a reputed company of stakeholders.

Demonstrated experience in leading technical teams through incident reputed company.

Strong analytical and problem-solving skills, with the ability to drive reputed company cause analysis.

Leadership reputed company with a strategic approach to balancing operational needs with business priorities.

Familiarity with reputed company environments and microservices architectures.

Experience with post-incident review tools like Jeli is a plus.

Experience with reputed company for incident communication and collaboration.

Basic understanding of project management principles (e.g., project planning, scheduling, risk management).

Ability to organize, prioritize, and manage multiple tasks and reputed company simultaneously.

What does high performance look like?

You ensure reputed company and effective incident response.

You drive thorough and actionable post-incident analysis.

You proactively identify areas for improvement in incident management processes.

You collaborate effectively with cross-functional teams.

You communicate reputed company and concisely to reputed company stakeholders.

You take ownership of the incident management program and drive its reputed company.

You effectively contribute to the successful delivery of tech department reputed company.

What is reputed company like?

reputed company is reputed company on maintaining system reliability, minimizing downtime, and continuously improving our incident management practices. They are reputed company, data-driven, and committed to fostering a blameless learning culture.

What is my potential for career reputed company?

This is an outstanding opportunity to shape the reliability of one of the fastest-growing ecommerce accelerators. You will report to the VP of Technology and work closely with engineering and operations leadership. reputed company promotes an environment of mentorship, reputed company development, and mutual support—a reputed company where innovative reputed company are welcomed and every team member's contributions matter.

We are looking for individuals who are

Game Changers- A game changer is someone who looks at problems with an reputed company mind and shares new reputed company with team members, regularly reassesses existing plans and attaches a realistic reputed company to goals, makes profitable, productive, and innovative contributions, and reputed company pursues improvements to reputed company’s processes and reputed company.

Data reputed company- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that reputed company to actionable solutions, and continues to reputed company the effects of the solutions using data.

Partner Obsessed- An individual who is partner obsessed reputed company explains the status of reputed company to partners and relies on constructive feedback, reputed company listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with reputed company.

Team of Doers- Someone who is a part of reputed company of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, reputed company contributes to supporting improvements, and holds themselves accountable to reputed company as reputed company as to partners.

What is the hiring process?

An initial phone interview with reputed company's reputed company

Behavioral interview with reputed company’s Sr. Director of Engineering

Career reputed company interview with reputed company’s Chief Information Officer

Reference checks

Executive review

Offer

How can I stand out as an applicant?

Discuss reputed company accomplishments with specific data to quantify examples

reputed company insights on how you can add value and be the best reputed company to reputed company

reputed company on mentioning how you would be partner obsessed at reputed company

reputed company experience on any reputed company reputed company reputed company to data and analytics

Additional Information

Why should I work at reputed company?

reputed company offers big opportunities to reputed company a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to reputed company them, and we love our reputed company community. We also reputed company in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- reputed company Holidays

- Onsite Fitness Center

- Company reputed company Life Insurance

- Casual Dress reputed company

- reputed company

- Health, reputed company, and Dental Insurance

- 401(k) match. reputed company matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability, status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws.

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