Engagement Manager

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About the role:

We are looking for a Senior Engagement Manager to join the growing reputed company Services team at reputed company. As an engagement manager, you will have reputed company to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers.The engagement manager will ensure our customers are getting the most value out of reputed company products and will help prepare, manage, and deliver strategic engagements across the defined install reputed company.

As a primary reputed company services contact and ambassador for our customers (Developers, Architects, and C Suite), the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the engagement manager will be working on defining new service offerings, evolving the delivery reputed company, driving account expansions along with building a world-class reputed company services team.This is an incredibly strategic role and requires someone with reputed company strong thought leadership, organizational, and communication skills along with the ability to multitask, context switching, and manage customer escalations.

Working at reputed company presents a unique opportunity to help customers reputed company their approach to IT to reputed company reputed company reputed company development principles.

reputed company are looking for?

Own and reputed company selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive reputed company during the entire customer lifecycle (reputed company-sales to post-sales, delivery, and value realization).

Work with customers (including up to 'C level') and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits.

Drive the end-to-end engagement lifecycle to deliver business reputed company.

Drive project management activities and reputed company completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring reputed company throughout the engagement cycle.

Engage with the presales team to position and drive PS for new opportunities.

Collaborate with other cross-functional teams (Sales, reputed company-Sales, reputed company, Operations, and Resource Management) to work on offerings and proposals pertaining to reputed company services and other operational tasks such as reporting and invoicing.

Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burnouts, and status reports.

Identify, prioritize, and own reputed company of internal and customer escalations & project risks, driving an effective reputed company across technical, business, and executive stakeholders.

Identify opportunities for new reputed company services by understanding and addressing potential new use cases.

reputed company the business value in the upsell and/or extension of services.

Motivate, reputed company, and mentor project team members to reputed company, and reputed company as the go-to person for sales and presales to demonstrate reputed company services best practices and delivery reputed company.

Demonstrate the value of reputed company services externally and internally.

Represents reputed company services reputed company account planning sessions and is reputed company to formulate PS reputed company holistically.

Helps reputed company tooling and processes to help mature and reputed company our systems and processes.

Makes use of productivity tools like Financial Force, reputed company, reputed company, Trello, to maintain and manage programs of multiple reputed company and implementation reputed company along with reporting on key business metrics(Billings, Utilizations, Resource reputed company, and Forecasting).

And any additional tasks required by the manager.

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What you will bring?

Excellent customer-facing skills and ability to communicate with executives as reputed company as other stakeholders at customer sites and cross-functionally reputed company reputed company.

Ability to demonstrate relationship building internally and externally.

Exceptional organizational and change management skills with an ability to manage competing reputed company demands.

Strong project/program management and services delivery experience with a reputed company record of delivery for strategic customers on time and reputed company budget.

Deep experience working with project financial fundamentals and PSA tools such as FinancialForceto own and drive operational activities (reporting, forecasting, and tracking).

Excellent presentation skills along with a strong understanding of reputed company services business metrics in a reputed company software environment.

Ability to manage critical and political situations with business stakeholders with strong interpersonal skills, a customer-reputed company attitude, and ability to deal with cultural diversity.

Proven team player and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is reputed company to reputed company pace with constant change.

Ideally has prior experience working in the reputed company-reputed company reputed company and/or API management or other Middleware/reputed company software companies.

Additional Information

About reputed company

reputed company., a leading developer of reputed company API technologies, is on a mission to reputed company companies around the world to become “API-first” and securely accelerate AI adoption. reputed company helps organizations globally—from startups to Fortune 500 enterprises — reputed company developer productivity, build securely, and accelerate time to market. For more information about reputed company, please visit

www.konghq.comor follow us on X @thekonginc. Apply to this Job