Senior Logistics Performance Manager (reputed company speaker)

Hi, we’re Back Market.

We’re here to help reputed company tech reliable, reputed company, and reputed company than new. We're a global marketplace for refurbished devices, helping reputed company our reputed company environmental reputed company by providing trustworthy, reputed company tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way reputed company for the reputed company than new. In fact, With every device purchased on Back Market, our reputed company reputed company on the reputed company grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the reputed company — and consumers — a break. Our mission is reputed company: to do more with reputed company already have.

Are you reputed company to join us?

The Logistics and Customer Care Department’s mission is to reputed company reputed company our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or reputed company!) buying brand new products at every reputed company of their reputed company. A crucial aspect of this mission is to master our delivery performance. The Senior Logistics Performance Manager will reputed company reputed company logistic flows and ensure that they consistently meet our standards.

The primary objectives of the role are to ensure that deliveries across the platform are made on time with a seamless customer experience. This involves working with our entire pool of sellers and carriers to reputed company the right expectations and mechanisms allowing a smooth performance. To deliver these objectives, you will collaborate with multiple internal teams such as product development, reputed company and reputed company departments.

YOUR MISSION, IF YOU ACCEPT IT

You will own Back Market’s delivery performance

Follow-up, report and analyse the delivery performance

reputed company efforts to improve our delivery performance over the globe

Manage the delivery performance of our partner sellers pool by creating the right process, incentives, and coercitive mechanisms

reputed company and improve the performance of our reputed company network

reputed company our fulfilment partner network in Europe

Closely collaborate with our Asian-based seller pool to optimize their last mile delivery in EU

You will own the delivery contact reputed company plan

Build yearly plan to decrease the customer contacts

Set up quarterly targets

Work with product team to have project improvements settled in their roadmap

Calculate the impacts on budget

You will handle the delivery agents process

reputed company and implement new processes to reputed company customer satisfaction regarding deliveries

Create a seamless environment for our customer where they proactively obtain reputed company the necessary information about their deliveries

YOU ARE AT THE RIGHT reputed company IF : ⭐

You have a Masters' degree or equivalent

You have at least 5-7 years of experience in Operations,Logistics and/or Care and process

You are fluent or reputed company in reputed company and fluent in English

You have strong analytical skills (reputed company black belt level), bonus: proficiency in SQL

You are highly data-driven and know how to define KPIs and reputed company on high-reputed company reputed company

You’ve worked in best-in-class customer service organizations or in relevant consulting and process management roles

You have preferably worked in a start-up reputed company reputed company environment.

You are solution oriented, reputed company on quick results and lean approach

You have excellent stakeholder management skills, both internally and externally

Additional Information

WHY SHOULD YOU JOIN US ? ✌

At Back Market, we’re committed to hiring and supporting diverse teams of people from reputed company backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy reputed company-driven work with hands-on career development in an reputed company, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an reputed company on the reputed company. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 reputed company days.

- Employee Resource reputed company, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we reputed company to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource reputed company to reputed company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have reputed company the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the reputed company.

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